HR Coordinator supporting the human resource department with various HR tasks and processes. Ensuring employee satisfaction and maintaining HR practices for positive workplace relations.
About the role
- HR Operations Senior Manager leading enterprise-wide HR service delivery for The Cigna Group. Managing HR operations and supporting continuous improvement in global services.
Responsibilities
- Lead and manage outsourced Tier 1 and Tier 2 HR service delivery (Alight/Strada), including customer service, Workday/SNOW optimization, benefits, payroll, leaves, workforce administration, and unemployment.
- Oversee Tier 3 escalations to ensure timely, accurate resolution and a positive employee experience.
- Ensure operational readiness and flawless execution of cyclical HR events such as Open Enrollment, Annual Compensation Planning, Year-End processes, and Voluntary Retirement Programs.
- Strengthen integration across HR systems and services, including payroll, benefits, HR portal content, and employee/manager self-service tools.
- Partner with internal stakeholders on cross-functional initiatives and identify targeted service delivery solutions.
- Monitor service trends, proactively identifying opportunities to improve quality, productivity, and efficiency.
- Serve as a key stakeholder for enterprise-wide initiatives such as mergers, acquisitions, divestitures, and new program launches.
- Champion operational excellence and lead continuous improvement efforts that enhance global HR service delivery.
- Support change management strategies that enable HR service delivery transformation.
- Manage vendor relationships, including Employment Verification and Unemployment Services (Equifax).
- Ensure compliance with HR policies, processes, and regulatory requirements across supported functions.
- Provide mentorship, coaching, and strategic direction to direct reports and matrixed team members.
Requirements
- 5+ years of experience in HR service delivery, operations management, or related HR functions.
- Deep understanding of HR operations best practices and shared services environments.
- Experience across Workforce Administration, Payroll, and Benefits in partnership with COEs and external vendors.
- Strong strategic thinking with the ability to convert vision into practical execution.
- Proven results-driven, collaborative, and customer-focused approach.
- Ability to influence across a matrixed organization and build effective internal and external partnerships.
- Strong decision-making and problem-solving skills with the ability to manage multiple priorities.
- Project management expertise with strong organizational skills.
- Excellent communication skills, including facilitation and presentation abilities.
Benefits
- Health & Welfare support
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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