Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Experience Manager overseeing teams and processes to enhance customer satisfaction at Conduent Netherlands. Driving daily operations and implementing improvement initiatives in the customer service sector.
Responsibilities
- Het in kaart brengen en analyseren van zowel interne processen als klantprocessen
- Het identificeren van verbeterpotentieel en hiertoe acties uitzetten
- Operationeel en tactisch aanspreekpunt voor zowel klant als organisatie
- Aansturen, begeleiden, motiveren en coachen van Team Leaders en indirect ook agents
- Ontwerpen, onderhouden en analyseren van operationele en financiële rapportages met het oog op de kwaliteit en rendabiliteit van het Client Team
- Het periodiek voeren en bijwonen van overleggen met de Client Team Manager, Team Leaders, Opdrachtgever en overige afdelingen.
Requirements
- HBO werk- en denkniveau
- Enkele jaren werkervaring als manager in de Business Process Outsourcing (BPO) of Customer Experience (CX) branche
- Ervaring in het (mensgericht) aansturen en begeleiden van teams
- Cijfermatig en analytisch inzicht
- Communicatief sterk, vloeiend Nederlands en goed Engels in woord en geschrift
- Sterke organisatorische vaardigheden; in staat om je eigen tijd en deadlines te beheren en taken op de juiste manier kan prioriteren.
Benefits
- Incentives, awards en gezellige borrels
- Pensioenregeling, reiskostenvergoeding, WGA-hiaatverzekering, collectiviteitskorting op aanvullende zorgverzekering en een employee referral bonus program
- Hybride werken
- Samenwerken met collega's met verschillende achtergronden, van schoolverlater t/m senior manager
- Er is veel ruimte voor jouw eigen ideeën en initiatieven
- 25 vakantiedagen, 2 dagen extra bonus wanneer je niet ziek bent geweest
- Toegang tot meer dan 1000 trainingen in onze eigen Conduent University om elke dag een beetje beter te worden
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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