Support Agent managing customer support queries for cloud - based accounting software. Working closely with users to resolve issues and improve the customer experience in a hybrid work environment.
About the role
- Freelance evaluator assessing customer experiences for luxury automotive brands. Collaborating on flexible schedules with independent projects on automotive customer experiences.
Responsibilities
- Choose assignments based on your availability and location
- Observe every detail: evaluate the atmosphere, level of service, digital and face-to-face interactions on site, follow-up communications, and the overall customer journey
- Provide honest, detailed feedback using short questionnaires
Requirements
- Minimum age: 18 years
- Good knowledge of the automotive sector and an interest in the car industry
- Interest in improving customer experience and in retail environments
- Strong interpersonal skills and a confident demeanor when interacting with the public
- High attention to detail and the ability to observe the in-store experience discreetly and accurately
- Valid driver's license and access to your own vehicle
- Ability to provide objective, impartial, and structured feedback
- Reliability and punctuality in completing online questionnaires after each assignment
Benefits
- Freelance, project-based collaboration
- Flexible scheduling with the ability to accept assignments according to your availability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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