Hybrid Key Account Manager

at LMTD

• Job title: Key Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £42,000 - £49,000 per month
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Wigan, United Kingdom

About the role

• Key Account Manager at Zeelandia UK managing key accounts in the bakery ingredients sector. Delivering annual sales plans and contributing to company strategy while collaborating with cross-functional teams.

Responsibilities

• Deliver annual sales plan for assigned key accounts to achieve revenue growth of X% by year-end; maintain KPI ≥ target margin.
• Own account management process; ensure CRM data accuracy and compliance at 100% for all interactions.
• Partner with cross-functional teams (NPD, Customer Services, HR, Marketing, Operations, Finance) to remove blockers and deliver seamless customer experience.
• Develop and execute strategic account plans to secure long-term partnerships, including weekly onsite meetings with current and potential customers.
• Continuously improve sales workflows; document SOPs and implement measurable efficiency gains.
• Manage compliance & risk for all account activities (GDPR, contractual obligations, pricing governance).
• Report progress via dashboards and monthly reviews; escalate risks or delays promptly to leadership.
• Contribute to DEI, sustainability, and wellbeing initiatives relevant to client engagement and company values.
• Attend and actively contribute to required meetings, including pipeline reviews, client strategy sessions, and quarterly business reviews.
• Monitor market trends and competitor activity; provide insights to inform pricing and product positioning.
• Drive customer satisfaction and retention by resolving issues quickly and maintaining proactive communication.

Requirements

• Experience in FMCG or food manufacturing sector, especially with experience of bread, multi-site or complex supply chain environments.
• Professional certifications such as Key Account Management, Negotiation Skills, or Sales Leadership or equivalent experience
• Proven experience in B2B sales within the food manufacturing or bakery ingredients sector, managing large or strategic accounts.
• Strong technical understanding of bakery processes and ingredient functionality
• Skills in Strategic account planning and relationship management
• Negotiation and influencing skills with senior stakeholders
• Data analysis and forecasting (Excel, BI tools)
• Problem-solving and solution selling in a technical environment
• Communication: Clear written and verbal communication; ability to present technical solutions to non-technical audiences.
• Digital/Systems: Proficient in CRM systems (e.g., Salesforce), MS Office Suite; intermediate Excel for data analysis.
• Compliance Awareness: Food safety standards (e.g., BRC, HACCP), GDPR, and contractual compliance relevant to client management.
• Commercial Acumen: Ability to manage pricing structures, margin targets, and profitability for key accounts.

Benefits

• Car allowance