Hybrid Manager, Account Management

at TASC

• Job title: Manager, Account Management
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $126,000 - $202,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, O'Fallon, United States

About the role

• Manager of Account Management responsible for enabling Mastercard issuers' success through strategic growth initiatives. Overseeing a portfolio of Principal issuers to enhance value and performance.

Responsibilities

• Enable our Mastercard issuers to deliver more value to its cardholders, customers, and members.
• Identify opportunities for portfolio growth and optimization by using data tools and knowledge of customer, deliver the opportunities to the customer and devise plans for implementation, and, with the customer, execute on the plans.
• Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.
• Provide consultative industry and Mastercard insights and expertise via business reviews conducted 1:1, 1:few, or via 1:many webinar depending on customer size.
• Manage pipeline of Value Added Services sales to customers, deliver presentations with solutions targeted at customer pain points, and manage through enrollment and execution process.
• Drive customer engagement and growth by delivering thought leadership, training, and operational support through webinars, newsletters, and advisory forums; execute targeted outreach and scalable campaigns; coordinate educational programs and office hours; and track engagement metrics to inform strategy and optimize issuer performance.

Requirements

• Business experience with related sales and management experience in the payments industry
• Demonstrated track record of planning, managing and closing complex, competitive sales effort and project management
• Excellent strategic thinking and analysis skills and a proven track record of creating solutions that increase revenue
• Ability to manage and grow internal and external cross functional relationships and partnerships
• Ability to manage a large customer set with varying and diverse issues and pain points, establishing relationships up and down throughout the organization.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement
• many more.