Client Success Manager at FIS driving value realization for a scaled client portfolio. Collaborating across teams to provide high - quality client support and product guidance.
About the role
- Account Manager securing new Cloud customer wins in a Hybrid role. Collaborating with teams to maximize sales opportunities while working in the tech industry.
Responsibilities
- Secure new customer wins for Cloud
- Maximize up-sell and cross-sell opportunities collaborating with Sales Agent, Solution Specialists, client sales teams and the channel partners
- Actively monitor pipeline, collect feedback and update involved parties on closure, support close plan execution
- Collaborate with local TCM on pipeline and partner introductions
- Where TCM doesn’t exist, curate and connect to customers an ecosystem of best of breed solutions in territory driving growth in customer acquisition, consumption & usage in assigned territory
- Surface customer wins for partner sell with evidence; surface partner capacity and capability needs and key Opportunities to Partner Management team to drive development and recruitment of new partners
- Control main performance indicators and run rates of pipeline
- Establish a foundation for how technology and services can meet customer/partner needs
Requirements
- Are native or proficient in Swedish plus fluent in English
- Have 3-6+ years of technology related sales or business development experience
- Have experience working within a partner ecosystem and technical sales environment preferred
- Have broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required
- Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred
- Fundamentals certification required
- Understand cloud deployment and adoption planning
- Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology
- Bachelor's degree required
- Major or minor in computer science, mathematics or engineering
- Proven track record of outstanding performance and achieving goals
- Exceptional interpersonal as well as verbal and written communication skills
Benefits
- Private Medical Insurance
- Full paid training about the company and the project you will be working on
- Career development program, specialized courses
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