Hybrid Senior Manager, Business Operations

at Talkiatry

• Job title: Senior Manager, Business Operations
• Job type: Full Time
• Experience level: Senior
• Salary: $130,000 - $160,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, New York City, United States

About the role

• Senior Manager leading patient retention and business operations for a mental health startup. Collaborating with cross-functional teams to enhance patient care and optimize operational effectiveness.

Responsibilities

• Map and continuously improve the end-to-end patient journey – from onboarding and first appointment through ongoing care and re-engagement.
• Identify and address drop-off points using both quantitative and qualitative insights (patient interviews, feedback, NPS trends).
• Partner with Marketing to design lifecycle campaigns and retention programs that strengthen patient adherence, satisfaction, and repeat visits.
• Create and test interventions that improve continuity of care (e.g., proactive follow-up reminders, personalized rebooking flows, treatment-adherence nudges).
• Collaborate with Clinical and Care Operations to ensure every process supports long-term therapeutic success and care outcomes.
• Serve as the right hand to the Head of Business Operations on core retention and experience initiatives.
• Lead structured problem-solving, project management, and cross-functional coordination from design through rollout and measurement.
• Build alignment across Product, Clinical, Marketing, and Operations to ensure initiatives are executed consistently and at scale.
• Support long-term planning and P&L optimization related to patient retention, automation, and care-delivery efficiency.

Requirements

• 4-7 years of experience in top-tier consulting, investment banking, or high-growth operations roles.
• Exposure to healthcare or tech-enabled services is a plus.
• Proven ability to thrive in fast-paced, ambiguous environments.
• Strong analytical skills (Excel, SQL a minimum) with the ability to translate data into actionable insights and strategic recommendations.
• Experience running pilots or experiments end-to-end, from hypothesis to implementation and measurement, through iterations.
• Proven skill in developing executive-level presentations and communicating insights clearly.
• Excellent written and verbal communication skills.
• Bachelor’s degree required.

Benefits

• Excellent benefits: medical, dental, vision, effective day 1 of employment
• 401K with match
• Generous PTO plus paid holidays
• Paid parental leave