Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer service representative at Sylter Swim Academy managing operations and customer experience for the swimming lesson platform in Sylt and Hamburg.
Responsibilities
- Ensure smooth operation of our platform and the various hotel locations.
- Manage availabilities and process bookings on our platform promptly and efficiently.
- Provide daily support to our customer service team, ensuring an excellent customer experience.
- Proactively acquire and sell available swim sessions to new and existing customers.
- Actively support the maintenance and improvement of the functionality of our service platform.
- Maintain regular communication with swim instructors to ensure smooth operations for instructors, hotels, and customers.
Requirements
- Completed commercial training or a degree in business administration, tourism, or a comparable qualification.
- Experience in operations management, ideally in the leisure, tourism, or sports industry.
- Strong organizational skills and a high degree of initiative.
- Excellent communication skills and a service-oriented attitude.
- Fluent German language skills, written and spoken; English skills are an advantage.
- Confident handling of MS Office and common booking platforms, and competence with other computer software.
Benefits
- A motivated team and an inspiring working environment.
- The opportunity to actively contribute to the development and growth of Sylter Swim Academy.
- Attractive terms and opportunities for professional development.
- A unique workplace with a high quality of life on the beautiful island of Sylt.
- Flexible working hours possible by arrangement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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