Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
About the role
- Customer service representative at Sylter Swim Academy managing operations and customer experience for the swimming lesson platform in Sylt and Hamburg.
Responsibilities
- Ensure smooth operation of our platform and the various hotel locations.
- Manage availabilities and process bookings on our platform promptly and efficiently.
- Provide daily support to our customer service team, ensuring an excellent customer experience.
- Proactively acquire and sell available swim sessions to new and existing customers.
- Actively support the maintenance and improvement of the functionality of our service platform.
- Maintain regular communication with swim instructors to ensure smooth operations for instructors, hotels, and customers.
Requirements
- Completed commercial training or a degree in business administration, tourism, or a comparable qualification.
- Experience in operations management, ideally in the leisure, tourism, or sports industry.
- Strong organizational skills and a high degree of initiative.
- Excellent communication skills and a service-oriented attitude.
- Fluent German language skills, written and spoken; English skills are an advantage.
- Confident handling of MS Office and common booking platforms, and competence with other computer software.
Benefits
- A motivated team and an inspiring working environment.
- The opportunity to actively contribute to the development and growth of Sylter Swim Academy.
- Attractive terms and opportunities for professional development.
- A unique workplace with a high quality of life on the beautiful island of Sylt.
- Flexible working hours possible by arrangement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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