Hybrid Customer Support, Mini-job

at Sylter Swim Academy

• Job title: Customer Support, Mini-job
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Sylt, Germany

About the role

• Customer service representative at Sylter Swim Academy managing operations and customer experience for the swimming lesson platform in Sylt and Hamburg.

Responsibilities

• Ensure smooth operation of our platform and the various hotel locations.
• Manage availabilities and process bookings on our platform promptly and efficiently.
• Provide daily support to our customer service team, ensuring an excellent customer experience.
• Proactively acquire and sell available swim sessions to new and existing customers.
• Actively support the maintenance and improvement of the functionality of our service platform.
• Maintain regular communication with swim instructors to ensure smooth operations for instructors, hotels, and customers.

Requirements

• Completed commercial training or a degree in business administration, tourism, or a comparable qualification.
• Experience in operations management, ideally in the leisure, tourism, or sports industry.
• Strong organizational skills and a high degree of initiative.
• Excellent communication skills and a service-oriented attitude.
• Fluent German language skills, written and spoken; English skills are an advantage.
• Confident handling of MS Office and common booking platforms, and competence with other computer software.

Benefits

• A motivated team and an inspiring working environment.
• The opportunity to actively contribute to the development and growth of Sylter Swim Academy.
• Attractive terms and opportunities for professional development.
• A unique workplace with a high quality of life on the beautiful island of Sylt.
• Flexible working hours possible by arrangement.