Customer Success Manager enhancing customer satisfaction and engagement for B2B SaaS solutions in the DACH & Nordics region. Focus on strategic account management and client relationship building.
About the role
- Customer Success Manager at Sweep, ensuring integration and success for enterprise accounts in Salesforce ecosystem. Building partnerships and driving retention through strategic enablement and support.
Responsibilities
- Build trusted partnerships with executive sponsors and RevOps leaders across key accounts.
- Lead enterprise onboarding, technical configuration, and strategic enablement plans.
- Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy.
- Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams.
- Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion.
- Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.
- Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention.
- Develop scalable best practices and playbooks for enterprise success and expansion.
Requirements
- 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI.
- Extensive Salesforce knowledge, including data model, automation, and advanced configuration.
- Salesforce Administrator certification (preferred).
- Proven ability to manage multi-stakeholder relationships across business and technical teams.
- Experience with complex integrations, security reviews, and compliance processes.
- Exceptional communication and executive presentation skills.
- Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution.
Benefits
- healthcare
- dental
- vision
- a 401(k) plan with matching contributions
- flexible paid time off
- team outings and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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