Customer Support representative managing client onboarding and inquiries for reybex products at EDIT Systems GmbH in Essen, Germany. Responsibilities include technical support and customer training.
About the role
- Customer Service Representative handling customer inquiries providing accurate information and resolving issues efficiently. Collaborating with departments and maintaining professionalism with customers.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and/or chat
- Provide accurate information about products and services to customers
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
Requirements
- Must have high school diploma or equivalent
- Must be 18 years of age or older
- 1 year of previous customer service experience, preferably in a call center environment
- Strong communication skills, both verbal and written
- Knowledge and experience with a CRM preferred
- Proficient in using computers and various software applications
Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Opportunities for skills training and personal and professional development
- Experience infinite fun so you can have infinite growth.
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