Customer Support Specialist assisting users of OLX service with inquiries. Open and friendly individual passionate about helping others and growing with OLX.
About the role
- Customer Service Representative managing logistics inquiries and facilitating order-to-delivery processes in a hybrid work environment. Building relationships with customers and providing effective communication across various departments.
Responsibilities
- Respond promptly and accurately to customer inquiries via various channels (phone, email, chat, Slack)
- Manage a high volume of interactions while maintaining a positive and professional demeanor
- Prioritize and escalate urgent issues appropriately
- Become proficient in using multiple customer service platforms, CRM systems, and internal databases
- Simultaneously access and update information across different programs to resolve customer issues
- Quickly adapt to new software and system updates
- Process new customers, orders, updates accurately and efficiently
- Remain calm and composed in stressful situations
- Collaborate and Communicate Effectively
- Work closely with Sales to determine new business opportunities
- Work cross-functionally with other departments including Operations and Sales to communicate effectively on behalf of the client
Requirements
- 1-3 years of customer service experience
- Excellent written and oral communication skills
- Self-motivated, positive attitude, ability to multitask
- Quick learner and can intuitively provide an amazing customer experience to a variety of personalities
- Proficient with computers
- Proficient in utilizing Microsoft Word, Excel and Google Docs
- Previous experience with customer service
- Sense of humor and a strong desire to be part of a fast-growing company
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
- A laptop will be provided by the company
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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