Global Process Owner responsible for designing and harmonizing Customer Care processes. Leading transformation initiatives for the company’s global service operations.
About the role
- Customer Care Specialist assisting diverse clients with Skello software support and solutions. Ensuring customer satisfaction through excellent service and team collaboration in the Spanish market.
Responsibilities
- Ayudar a los clientes en el uso de Skello respondiendo a sus preguntas y encontrando soluciones a sus problemas laborales con la ayuda del software.
- Asegurar el soporte escrito y telefónico para las solicitudes de nuestros clientes.
- Acompañar el crecimiento de Skello teniendo un impacto positivo en la retención y adhesión de clientes.
- Comunicarse constantemente con los miembros del equipo de atención al cliente para analizar y mejorar el rendimiento del equipo.
- Contribuir al desarrollo del equipo participando en la formación de nuevos reclutas.
Requirements
- Tener una experiencia exitosa en soporte al cliente en una empresa en crecimiento de al menos 1 año.
- Saber resolver los problemas
- Sentirse cómodo con la tecnología y el software.
- Conocimiento de herramientas de chat (Intercom, Zendesk, etc.)
- Hablar y escribir en español con fluidez.
- Hablar portugués se valorará positivamente.
Benefits
- 28 días de vacaciones.
- Una tarjeta de tickets de restaurante (Sodexo). 50% pagado por Skello.
- Un seguro médico (Alan).
- Un onboarding personalizado y un presupuesto de formación continua.
- Oficinas en el Poblenou.
- 1 día de teletrabajo
- 5 días adicionales de vacaciones.
- Seguro médico Alan y vales de comida.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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