Customer Support Specialist assisting users of OLX service with inquiries. Open and friendly individual passionate about helping others and growing with OLX.
About the role
- Analista de CS Júnior at HupData focusing on customer success through relationship management and data analysis. Collaborating with internal teams to enhance customer experience and engagement.
Responsibilities
- Build consultative relationships and serve as a strategic reference for the use of our platform.
- Map customer pain points and needs, converting requests into clear action plans with internal teams.
- Proactively monitor the customer journey, anticipate risks and identify growth opportunities.
- Analyze data, prioritize requests by impact/urgency, and organize information for decision-making.
- Continuously improve the service through structured feedback from the customer base.
- Participate in pre-sales: take part in technical sales meetings to understand needs and support proposal development.
- Deliver trainings, workshops, and webinars on the platform and best practices.
Requirements
- Organization and multitasking: ability to manage multiple demands simultaneously and efficiently.
- Exceptional communication (verbal and written), with the ability to articulate solutions and influence teams.
- Experience in sales, customer success (CS), support, or post-sales.
- Advanced proficiency in spreadsheets for data analysis and tracking.
- Proactivity and ownership mindset: commitment to delivering outcomes that generate tangible value for the customer.
- Analytical mindset: ability to interpret expectations and translate them into practical actions.
- Plus: conversational English.
Benefits
- Salary advance
- Health insurance
- Dental insurance
- Childcare allowance
- Bonus
- Flexible hours
- Life insurance
- Meal allowance
- Transportation allowance
- Profit-sharing (PLR)
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