Customer Service Leader managing contract processes and customer satisfaction. Focused on pre- and post-contract administration for public and private accounts in Aero Services.
Responsibilities
Provides the necessary support for pre- and post-contract administration and management
Responsible for the profitability and customer satisfaction for assigned contracts
Assure timely resolution of customer issues and customer satisfaction for assigned contracts
Function as liaison between internal organizations and customers for assigned contracts.
Requirements
Significant experience in the Services & Customer Contract Management
Knowledge level is comparable to a Master's degree from an accredited university or college (or a Bachelor's degree with relevant experience)
Execution-oriented in managing public customer accounts: able to navigate public-sector business models, organizational complexity, contractual requirements, and timeline constraints effectively.
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