Onsite Customer Service Leader – Aero Services

Posted 3 hours ago

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About the role

  • Customer Service Leader managing contract processes and customer satisfaction. Focused on pre- and post-contract administration for public and private accounts in Aero Services.

Responsibilities

  • Provides the necessary support for pre- and post-contract administration and management
  • Responsible for the profitability and customer satisfaction for assigned contracts
  • Assure timely resolution of customer issues and customer satisfaction for assigned contracts
  • Function as liaison between internal organizations and customers for assigned contracts.

Requirements

  • Significant experience in the Services & Customer Contract Management
  • Knowledge level is comparable to a Master's degree from an accredited university or college (or a Bachelor's degree with relevant experience)
  • Execution-oriented in managing public customer accounts: able to navigate public-sector business models, organizational complexity, contractual requirements, and timeline constraints effectively.

Benefits

  • Relocation Assistance Provided: No

Job title

Customer Service Leader – Aero Services

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Postgraduate Degree

Location requirements

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