Customer Support Specialist assisting users of OLX service with inquiries. Open and friendly individual passionate about helping others and growing with OLX.
About the role
- Customer Support Supervisor at PayJoy providing exceptional customer support and analyzing operational efficiency. Guiding the customer service team to enhance service quality in a hybrid work environment.
Responsibilities
- Supervise, guide and support the customer service team, ensuring alignment with objectives and standards, and providing regular performance-related feedback.
- Monitor and evaluate contact center team activities and assist supervisors and third parties with regular performance feedback.
- Train staff in customer service areas and company policies.
- Optimize workflow processes and procedures to increase efficiency and effectiveness in the customer service area.
- Execute and coordinate controls for compliance with BPO management KPIs.
- Generate reports on team performance, analyzing data to identify trends, issues and opportunities for improvement.
- Constantly coordinate with Legal & Compliance for the correct execution of claims, writings or complaints from end customers.
Requirements
- College in related areas such as Business Administration, Communications or similar.
- 2 years' experience managing customer service or support teams, preferably in the sales or financial sector.
- Solid knowledge of the main key performance indicators of customer experiences, in consumer law. Consumer protection and defense code.
- Knowledge of customer relationship management (CRM) software to manage customer interactions (Zendesk), track issues and analyze data (Excel and google sheets, Power BI or any other desirable)
- Ability to effectively lead and motivate a team, with demonstrated experience supervising internal customer service representatives or BPO.
- Problem-solving skills to maintain high levels of customer satisfaction.
- Ability to focus on the customer, sense of urgency and handling difficult situations under pressure.
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Leader managing contract processes and customer satisfaction. Focused on pre - and post - contract administration for public and private accounts in Aero Services.
Customer Service Representative managing logistics inquiries and facilitating order - to - delivery processes in a hybrid work environment. Building relationships with customers and providing effective communication across various departments.
Senior Customer Service Representative supporting sales team in Romania. Managing customer relationships and resolving inquiries effectively.
Customer Service Representative managing customer orders and inquiries for Solenis. Providing support and resolving issues while maintaining communication with various stakeholders in a hybrid work environment.
Analista de CS Júnior at HupData focusing on customer success through relationship management and data analysis. Collaborating with internal teams to enhance customer experience and engagement.
Customer Care Specialist assisting diverse clients with Skello software support and solutions. Ensuring customer satisfaction through excellent service and team collaboration in the Spanish market.
Customer Care role providing support and guidance for clients using Skello's SaaS product. Collaborating with various teams to improve customer satisfaction and product experience.
Retail Sales Consultant at Telstra delivering outstanding customer service and consulting on telecommunications products. Engaging with a diverse customer base to enhance their experience.
Supervise customer service operations at Grupo Tigre. Oversee team performance, customer experience metrics, and effective training.