Customer Support Specialist resolving customer queries for Ovoko, aiding in customer product usage and support. Handle queries effectively and assist in maintaining company reputation for excellent service.
About the role
- Senior Customer Service Representative supporting sales team in Romania. Managing customer relationships and resolving inquiries effectively.
Responsibilities
- Support sales team by answering inquiries, providing information, and assisting with order processing.
- Collaborate with the sales team and business support to identify customer needs and opportunities for upselling.
- Handle customer complaints or issues related to sales and ensuring prompt resolution.
- Develop and maintain strong relationships with customers through regular communication.
- Anticipate customer needs and proactively offering solutions or suggestions to enhance their experience.
- Identify opportunities to optimize customer accounts and maximize sales potential.
- Support junior representatives/specialists, providing guidance and assistance as needed.
- Handle escalated issues and resolve complex problems effectively.
- Collaborate with other departments to address customer concerns and improve processes.
- Perform any other tasks related to the function, depending on needs (integrations, projects, etc.).
Requirements
- Fluent in French and English language required, with strong written and verbal communication skills
- Minimum total work experience of 1 year experience in Customer Service roles.
- Experienced at effectively handling conflict situations.
- Suggests improvements to existing processes and solutions.
- Identifies and solves problems, which may be brought from other functions.
- Intermediate computer Skills with accurate keyboarding skills.
- Experienced in using MS Word, Excel, Internet applications including email, ERP systems (SAP/JDE/AS400)
Benefits
- Life Insurance
- Private Medical Care
- Holiday Allowance
- Christmas and Easter Bonus
- Extra vacation days (Birthdays and 1 additional day added every year of employment)
- Annual Bonus (Target based)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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