Customer Support Agent at TympaHealth assisting clients with inquiries and issues. Fostering a positive customer experience and enhancing support processes in a hybrid work setup.
SL
Hybrid Bilingual Customer Service Representative – Mutual Funds Operations
Posted last month
About the role
- Bilingual Customer Service Representative assisting clients with mutual fund operations in a fast-paced environment. Focusing on servicing English and French Advisors across Canada and ensuring high client satisfaction.
Responsibilities
- Resolve advisor inquiries with a client-centered approach
- Prioritize work to meet market deadlines for deposits and withdrawals
- Navigate complex cases using critical thinking and problem-solving skills
- Communicate effectively via email and phone with Advisors
- Act as an escalation point, taking ownership of cases
- Support quality checks and reconciliation of work through control reports
- Collaborate with internal teams to resolve cases and improve processes
Requirements
- Bilingualism (French, English, both oral and written) required
- University/College diploma
- Strong problem-solving and decision-making abilities
- Excellent customer service skills
- Mathematical aptitude and attention to detail
- Ability to work in a fast-paced environment with a sense of urgency
- Interest in understanding how the business works
Benefits
- Flexible Benefits from the day you join to meet the needs of you and your family
- Opportunity to move along a variety of career paths with amazing networking potential
- Inclusive and respectful environment promoting employee well-being
- Recognition by Great Place to Work® Canada as a top workplace
- Certification by Excellence Canada for prioritizing employee mental health
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Support Representative providing assistance to Mandarin - speaking clients at TradeQuo. Engaging through live chat, phone calls, and emails while ensuring compliance with regulatory requirements.
Customer Service Representative handling order processing and technical coordination in the printing industry. Collaborating with various departments to ensure smooth operations and excellent customer care.
Customer Care Representative providing service to clients via phone, chat, and email for insurance products. Supporting customer inquiries and maintaining accurate records for operational excellence.
Service client support role dedicated to enhancing client satisfaction and contributing to product evolution at Evoliz. Handling complex customer inquiries and providing analytical support for product improvement.
Universal Chat Representative providing support for customer inquiries and issues at Global Industrial. Engaging with customers in a chat - based environment to ensure full resolution of their needs.
Process purchase orders and coordinate with internal teams for Global Industrial. Maintain professionalism and attention to detail while managing PO entries.
Customer Service Assistant serving food and beverages at Fort George Barracks, ensuring excellent customer service and maintaining cleanliness in dining areas.
Customer Service Advisor supporting clients by handling inquiries in Clonakilty office. Joining a dedicated team providing excellent customer experiences in a welcoming environment.
Onsite Support Specialist responsible for supporting healthcare staffing operations during work stoppage events. Tasks include housing assignments, travel coordination, and clinician support.