Customer Service Representative handling order processing and technical coordination in the printing industry. Collaborating with various departments to ensure smooth operations and excellent customer care.
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Onsite Universal Chat Representative, Customer Experience
Posted 2 hours ago
About the role
- Universal Chat Representative providing support for customer inquiries and issues at Global Industrial. Engaging with customers in a chat-based environment to ensure full resolution of their needs.
Responsibilities
- Own the entire interaction with that customer and provide total resolution for their needs
- Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
- Investigate and resolve customer inquiries related to their orders or shipments
- Create Quote and place Orders as per customers’ requirements
- Address inbound customer questions and concerns arriving via chat
- Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries
- Provide product information, estimated time of delivery
- Update systems and document all interactions with customers, associates, and partners
Requirements
- 2+ years previous Chat experience
- High school diploma or GED
- Experience in a performance-based or metric-driven environment
Benefits
- Equal employment opportunities
- Prohibits discrimination and harassment of any type
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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