Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Representative handling order processing and technical coordination in the printing industry. Collaborating with various departments to ensure smooth operations and excellent customer care.
Responsibilities
- End-to-end order processing: You are responsible for complete order administration – from order entry through processing to follow-up.
- Structured data maintenance: You ensure accurate maintenance of master data and thus make an important contribution to a smooth production process.
- Technical coordination: You clarify technical details directly with operations management and actively support the technical implementation of our projects.
- Interface coordination: You work closely with field sales, the central estimating/costing department and the complaints department to ensure optimal customer service.
- Customer care & complaint handling: You provide comprehensive customer support, handle complaints professionally and solution-oriented, and serve as a competent contact for pricing, delivery dates and technical inquiries.
Requirements
- Degree in Printing and Media Technology or completed vocational training as a Media Technologist – Print (m/f/d) or similar
- Several years of experience in the printing industry, ideally supplemented by customer service experience in the pressure-sensitive/self-adhesive labels sector
- Confident use of IT systems, especially MS Office
- Strong communication skills, team orientation as well as a high degree of flexibility and reliability
- Independent and responsible way of working and a high level of commitment
Benefits
- 30 days' annual leave
- Company pension plan
- Performance-related compensation and the opportunity to take on responsibility in an innovative, growth-oriented company
- Room for autonomous decision-making within a dynamic team with exciting development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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