Customer Support Agent at TympaHealth assisting clients with inquiries and issues. Fostering a positive customer experience and enhancing support processes in a hybrid work setup.
About the role
- Customer Service Representative handling order processing and technical coordination in the printing industry. Collaborating with various departments to ensure smooth operations and excellent customer care.
Responsibilities
- End-to-end order processing: You are responsible for complete order administration – from order entry through processing to follow-up.
- Structured data maintenance: You ensure accurate maintenance of master data and thus make an important contribution to a smooth production process.
- Technical coordination: You clarify technical details directly with operations management and actively support the technical implementation of our projects.
- Interface coordination: You work closely with field sales, the central estimating/costing department and the complaints department to ensure optimal customer service.
- Customer care & complaint handling: You provide comprehensive customer support, handle complaints professionally and solution-oriented, and serve as a competent contact for pricing, delivery dates and technical inquiries.
Requirements
- Degree in Printing and Media Technology or completed vocational training as a Media Technologist – Print (m/f/d) or similar
- Several years of experience in the printing industry, ideally supplemented by customer service experience in the pressure-sensitive/self-adhesive labels sector
- Confident use of IT systems, especially MS Office
- Strong communication skills, team orientation as well as a high degree of flexibility and reliability
- Independent and responsible way of working and a high level of commitment
Benefits
- 30 days' annual leave
- Company pension plan
- Performance-related compensation and the opportunity to take on responsibility in an innovative, growth-oriented company
- Room for autonomous decision-making within a dynamic team with exciting development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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