Customer Experience Manager delivering world class service and achieving sales goals in retail. Responsible for maintaining operational efficiencies and inspiring high - performing teams.
About the role
- Customer Service Advisor supporting clients by handling inquiries in Clonakilty office. Joining a dedicated team providing excellent customer experiences in a welcoming environment.
Responsibilities
- Be the friendly voice supporting our clients’ customers with general enquiries
- Provide proactive, professional service that leaves a lasting positive impression
- Collaborate with a small, dedicated team in a supportive office environment
- Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
- Accurately record all contact interactions on systems in line with expected process
- Ensure you give a positive image and great first impression to all contacts
- Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
- Digital mail room activities, opening and sorting post, scanning documents, processing fees, handling outbound post
Requirements
- Being highly methodical with a thorough attention to detail
- Having excellent organisational skills
- Having the ability to work to stringent customer service SLA’s and KPI’s
- Demonstrating confidence and the ability to communicate clearly and effectively
- Showing excellent PC and data entry skills
- Excellent written English and the ability to compose written responses to customers
- An ability to learn new skills quickly including adopting new processes and technology
Benefits
- 22 days annual leave
- access to Wrkit – giving you access to lifestyle savings, & discounts
- cost of eyecare vouchers for eye examinations and money towards glasses if required
- access to Capita pension scheme
- access to Employee Assistance Programme
- life Assurance Benefit
- cycle2work scheme… and plenty more
Job title
Job type
Experience level
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Degree requirement
Location requirements
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