Part - time Customer Service Executive managing phone inquiries and complaints in Hong Kong. Requires fluent Cantonese and a high school education, with 16 hours weekly schedules.
TL
Hybrid Customer Support Agent – Part-time Fixed Term Contract
Posted 1 hour ago
About the role
- Customer Support Agent at TympaHealth assisting clients with inquiries and issues. Fostering a positive customer experience and enhancing support processes in a hybrid work setup.
Responsibilities
- Ensure a seamless and positive customer experience by handling enquiries, complaints and complex issues with empathy and efficiency.
- Follow processes and use documentation including the company knowledge base.
- Contribute to the development and refinement of support processes based on customer feedback for ongoing improvement.
- Achieve case resolution SLAs and KPIs whilst utilising service management tools (e.g. Salesforce) via email, phone and chat communication channels.
- Maintain and enhance the Company knowledge base and participate in the training of new team members when needed.
- Work closely with and escalate to internal stakeholders (e.g. second line technical team) to align customer support efforts with Company objectives and enhanced overall service delivery.
- Perform other duties as assigned by the Customer Support Manager and/or Chief Operating Officer.
Requirements
- Customer Support experience in the Med-Tech or software solutions industry
- Approachable: An active team player, friendly, positive and approachable, fostering an open and collaborative team culture.
- Proactive problem-solving mindset with a positive attitude and a strong commitment to customer satisfaction.
- Exceptional communication skills across multiple communication channels (Live Chat, video call, phone, email etc).
- Detail-oriented: A keen eye for detail, ensuring that both customer needs and operational processes are consistently met to a high standard.
- Proficiency in CRM databases, especially Salesforce, is highly desirable.
- Ability to stay calm and focused under pressure, managing stressful situations with composure.
- Work well both independently and as part of a team, juggling multiple deadlines and managing competing priorities.
- Educated to A-Level or equivalent qualification.
Benefits
- 25 days holiday (pro-rata) plus Bank Holidays (pro-rata)
- Birthday Holiday
- 5% Company & Employee Pension Scheme Contributions
- Life Assurance Scheme (four times salary)
- Hybrid Working one day a week in the office based in Exeter EX2 8LB.
- On-site parking.
- Remote GP and Medical Second Opinion Services
- Mental Health Support
- Physiotherapy (eight sessions per year)
- Life, Money and Wellbeing Support
- 360 Wellbeing Score, Insights and Calendar
- Financial and Legal Support
- 1-2-1 Lifestyle Coaching
- Savings and Discounts Perkbox
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Part - time Customer Service Executive handling client queries and complaints via phone in Hong Kong. Must be fluent in Cantonese and have basic computer skills.
Customer Service Executive providing phone support to customers with flexible working hours in Hong Kong. No experience required, fluency in Cantonese and basic computer skills preferred.
Senior Customer Service Coordinator providing relief across Goldfields / Midwest regions for Coates. Focused on delivering exceptional customer service and operational efficiency while supporting various branches.
Customer Care Advisor delivering exceptional service through inbound calls at Arjo. Supporting customers with mobility challenges and achieving satisfaction through effective communication.
Senior Customer Support Specialist managing healthcare client inquiries in Montgomery, AL. Providing problem resolution and collaboration with team members to improve client service outcomes.
Customer Support Representative providing assistance to Mandarin - speaking clients at TradeQuo. Engaging through live chat, phone calls, and emails while ensuring compliance with regulatory requirements.
Customer Service Representative handling order processing and technical coordination in the printing industry. Collaborating with various departments to ensure smooth operations and excellent customer care.
Service client support role dedicated to enhancing client satisfaction and contributing to product evolution at Evoliz. Handling complex customer inquiries and providing analytical support for product improvement.
Customer Care Representative providing service to clients via phone, chat, and email for insurance products. Supporting customer inquiries and maintaining accurate records for operational excellence.