Part - time Customer Service Executive managing phone inquiries and complaints in Hong Kong. Requires fluent Cantonese and a high school education, with 16 hours weekly schedules.
About the role
- Customer Support Representative providing assistance to Mandarin-speaking clients at TradeQuo. Engaging through live chat, phone calls, and emails while ensuring compliance with regulatory requirements.
Responsibilities
- Provide customer service to clients via live chat, phone call, and email
- Keep clients updated on the status of their requests
- Identify and communicate complex issues to specialists via CRM
- Ensure compliance with regulatory requirements
- Verify documents submitted by clients
- Attend company seminars to stay updated
- Meet quarterly KPI targets
- Collaborate with the BD team on business strategies
Requirements
- Minimum 1 year experience in Customer Service
- Fluent in Mandarin & English
- Strong ability to communicate effectively
- Proficient in troubleshooting and multitasking
- Self-motivated and reliable
- Can-do attitude and willingness to learn
- Able to work on shift rotation
Benefits
- Health insurance
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Part - time Customer Service Executive handling client queries and complaints via phone in Hong Kong. Must be fluent in Cantonese and have basic computer skills.
Customer Service Executive providing phone support to customers with flexible working hours in Hong Kong. No experience required, fluency in Cantonese and basic computer skills preferred.
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