Customer Service Coordinator handling customer inquiries and support from home. Advocating for customers and resolving issues in a fast - paced environment.
About the role
- Customer Support Representative providing assistance to Mandarin-speaking clients at TradeQuo. Engaging through live chat, phone calls, and emails while ensuring compliance with regulatory requirements.
Responsibilities
- Provide customer service to clients via live chat, phone call, and email
- Keep clients updated on the status of their requests
- Identify and communicate complex issues to specialists via CRM
- Ensure compliance with regulatory requirements
- Verify documents submitted by clients
- Attend company seminars to stay updated
- Meet quarterly KPI targets
- Collaborate with the BD team on business strategies
Requirements
- Minimum 1 year experience in Customer Service
- Fluent in Mandarin & English
- Strong ability to communicate effectively
- Proficient in troubleshooting and multitasking
- Self-motivated and reliable
- Can-do attitude and willingness to learn
- Able to work on shift rotation
Benefits
- Health insurance
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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