Credit and Collections Analyst managing customer collections process at Metergy Solutions. Reviewing payment data and mitigating credit risk while fostering positive customer relationships.
About the role
- Provide billing and collections support for Stuart's France operations. Work in a hybrid model with a strong focus on customer invoicing and debt management.
Responsibilities
- Provide support to the billing and collections team for entities in France
- Manage customer invoicing (Sales/Operations teams at Stuart, the Talenz team, clients, etc.)
- Improve the invoicing and reporting process.
- Manage the monthly coupons process
- Process customer refunds and create the client's direct debt files
- Book banking statements and create payment workflows
- Control and monitor the client portfolio according to the dates of payments agreed in the commercial contract
- Reduce the number of days invoices remain unpaid (days sales outstanding) and maintain the quality of the ageing of invoices
- Investigate issues that occur after sales and clarify mismatched payments with customers, accounting, and business
- Contact customers to confirm outstanding payments and renew credit information
- Identifying accounts in debt, requiring external collection efforts
- Identifying potential bad debt or financial exposure
- Analyse and assess the creditworthiness of account/client using external credit risk management tools/reports
Requirements
- 2 years of experience in Billing
- Fluent in French (mandatory) and proficient in English (oral and written)
- Good knowledge of Microsoft Office, with intermediate Excel skills
- Organised, flexible, analytical, communicative, and resilient when liaising with clients and resolving debts
Benefits
- Ticket Restaurant by Swile 🥗
- Stuart is putting Mental Health Awareness first! Wellness Allowance to use in any gym or sport class 🧘
- 2 days of volunteering to have a positive impact on our communities and environment 💚
- Private healthcare provided by Alan 🧑⚕️
- Reimbursement of transport costs (Navigo areas 1 - 5) 🚇
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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