Customer Experience Intern assisting in software configurations and customer support tasks. Engaging in training and collaboration within a global team.
About the role
- Customer Service Representative providing phone and email support for sales and healthcare inquiries. Maintaining records and participating in continuous improvement activities, working Monday-Friday.
Responsibilities
- Provide phone and email support for inquiries from sales and healthcare professionals
- Answer incoming requests through a multichannel system
- Maintain all record-keeping as appropriate
- Understand and explain detailed information of processes and procedures
- Participate in continuous improvement activities/projects
- Demonstrate flexibility in responding to new situations
Requirements
- HS diploma or equivalent
- 2 years of direct Customer Service and/or Call Center Experience
- Preferred: Bachelor's Degree
- ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.)
Benefits
- Bonus eligible
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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