Client Relationship Manager managing significant client relationships in the energy sector at Allens. Leading client strategy development and enhancing client experience in a hybrid work environment.
About the role
- Account Coordinator assisting with client product and business portfolios at Stephen Gould. Managing orders, communication, and quality documentation in a hybrid work model.
Responsibilities
- Assist with managing client product and business portfolios
- Administration of client activity relating to composing client and supplier correspondence
- Processing orders and maintaining distribution spreadsheets
- Project tracking, research and managing budgets
- Communicate with sales agents, project managers, branch and corporate partners, clients, warehouse personnel and suppliers
- Initiating quotes in support of client product requests
- Own and process Quality Management Standard documents - including ISO forms, Return Material Authorizations (RMA) and quality control action plans
- Capture of all supporting documentation for orders and portfolios within the ERP system (Epicor)
- Ensure orders are processed for billing in a timely manner and drive the prompt collection of invoices
Requirements
- Associate degree in Business or related discipline + 2 years of experience required
- Bachelor’s degree in business or related discipline highly preferred
- High Proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools – such as Microsoft Teams, Webex and Zoom highly preferred
- Bilingual English/Spanish highly preferred
- ERP (Enterprise Resource Planning) system knowledge for core supply chain, manufacturing, services, financial and other processes of an organization highly preferred.
- Ideally experience in a corporate sales and service environment is preferred
Benefits
- Equal opportunity employer
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