Senior Microsoft Dynamics 365 CRM Consultant organizing workshops and collaborating with clients. Providing technical support and driving software development in CRM solutions.
About the role
- Director of Digital Customer Success overseeing strategies to improve customer journeys and experiences with fan data. Managing operations and collaboration across teams to drive engagement and loyalty.
Responsibilities
- Define and execute the digital strategy for Customer Success — integrating technology, automation, and content to drive adoption, retention, and expansion.
- Champion creative, data-driven customer journeys that balance automation with authentic engagement.
- Partner with Community, Product, Marketing, and CS leadership to continuously evolve the post-sales experience around measurable value realization.
- Evaluate emerging technologies and trends in CS automation, AI-driven insights, and digital engagement to ensure StellarAlgo remains at the forefront of scalable customer success delivery.
- Map, design, and refine end-to-end digital customer journeys across segments and lifecycle stages.
- Experiment with innovative engagement models, content, and delivery methods that enhance customer learning, activation, and satisfaction.
- Collaborate with the StellarAlgo’s Customer Community & Education team, driving peer-to-peer connection, best-practice sharing, and advocacy among leagues, and teams, as well as impactful onboarding, certification, and enablement programs.
- Develop the strategy and execute the configuration of digital customer engagement platforms (e.g., EverAfter, Intercom, HubSpot, StaircaseAI, DISCO).
- Design, implement, and optimize customer success workflows and automation playbooks across customer segments to improve efficiency and experience.
- Build a culture of innovation, accountability, and customer empathy — blend creative design with operational excellence.
Requirements
- 7+ years of demonstrating progressive customer success experience leading relevant teams (Customer Success Managers, Account Management, Customer Marketing) and/or operations in a SaaS product company.
- Experience driving large-scale digital transformation and operational maturity across post-sales functions.
- Proven ability to define and lead digital engagement strategies (i.e., digital journey creation, content marketing, etc.) that drive measurable adoption and retention.
- Demonstrated success with cross-functional coordination, including planning, execution tracking, decision making, and OKR management
- Rich knowledge and track record with email campaigns, in-app experience, webinars/events, and certifications.
- Bachelor's degree in business, operations, marketing, or a related field.
- Working knowledge of digital engagement and CS platforms (HubSpot, Intercom, EverAfter, StaircaseAI, DISCO, or similar).
Benefits
- Empowering professional growth
- Career development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager for DACH customers optimizing recruitment technology through onboarding and long - term growth. Drive customer satisfaction and retention in a fast - growing scale - up.
Customer Success Manager optimizing technical operations for FoodGenius through troubleshooting and client support. Collaborating with teams to ensure smooth operations in the gastronomy sector.
Senior Customer Success Manager responsible for onboarding healthcare partners at LINDERA. Ensuring successful implementation of AI - driven health solutions and training for healthcare professionals.
Senior Partner Success Manager at Wellhub focusing on strategic partnerships in workplace wellness. Managing crucial accounts and enhancing business opportunities in Brazil.
Senior CRM Manager responsible for subscription strategies and optimization for a pet supplements startup. Leading retention, subscriber journey and cross - functional initiatives for customer engagement and profitability.
Customer Success Manager acting as a trusted advisor to EMEA clients on carbon accounting. Managing client relationships and guiding strategic sustainability initiatives for large corporations.
Customer Success Manager supporting B2B clients in the insurance sector. Building relationships and coordinating projects to enhance services and customer satisfaction.
Customer Success Coordinator at instacar ensuring customer satisfaction through effective communication and support in a dynamic environment. Facilitating onboarding and resolving client inquiries.
Client Engagement Manager turning communication into engagement at First Focus. Driving client interaction and service adoption across a leading Managed Service Provider in Australia.