Client Success Manager responsible for enhancing customer satisfaction with Bazaarvoice's products. Engaging with EMEA clients to drive value through effective account management and relationship building.
About the role
- Werkstudent in Customer Success Management at SPiNE Energy, shaping the energy transition with a focus on customer support and product optimization.
Responsibilities
- Onboarding & Support: You will guide new customers, assist with setup, and act as the first point of contact for questions.
- Customer Support & Service: You will maintain existing customer relationships and handle inquiries related to the use of our solution.
- Feedback & Product Input: You will gather customer feedback, provide insights to the product team, and contribute to the ongoing development of our solution.
- Process Optimization: You will identify opportunities to improve usage and help make our customers’ processes more efficient.
- Internal Interface: You will coordinate closely with internal teams — Product, Engineering, and Support — to advance customer solutions quickly.
- Administrative Tasks: You will take on tasks such as invoice reconciliation, documentation, and CRM maintenance with an eye for detail.
Requirements
- Enrolled student — ideally in Business, Engineering, or IT
- Fluent in German and English
- Ability to work independently and a strong can-do attitude
- Analytical thinking and quick comprehension
- Goal-oriented, able to prioritize, with a good sense of what matters
- Strong communication skills — both within the team and in direct customer contact
- Previous experience in startups, project work, or the energy sector is a plus but not required
Benefits
- Help shape the energy transition — join a startup with real impact
- Prime location & flexibility — modern office at Marienplatz plus hybrid work option
- Supportive team culture — flat hierarchies, open feedback culture, and fun team events
- International & diverse — work in a highly motivated, multicultural team
- Fair compensation — you will be remunerated appropriately for your contributions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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