CRM Manager responsible for planning and optimizing CRM campaigns at FOODVIBEZ. Focused on innovative food products and customer engagement strategies in the digital space.
About the role
- CRM Executive managing customer experience and enhancing customer engagement in retail environment. Handling queries and processing B2B sales orders with strong customer focus.
Responsibilities
- Manage B2C customer queries on a daily basis via social media, email, and phone
- Expedite customer and order-related queries to ensure timely resolution
- Coordinate with the Marketing Manager to enhance customer experience and engagement
- Develop and implement effective processes and procedures for the customer service function
- Monitor and manage customer relationships through CRM systems
- Process and manage B2B sales orders for Irish and export retailers and distributors
- Track orders through to delivery and liaise with relevant stakeholders as required
Requirements
- Strong attention to detail and a proactive work ethic
- Excellent communication skills across phone, email, and social channels
- Advanced MS Office and strong general IT skills
- 2–3 years’ experience working with ERP/CRM systems
- 2–3 years’ experience in online customer service or a retail environment
- Experience with export B2B order processing and customs knowledge is an advantage
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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