Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
About the role
- Customer Success Manager supporting onboarding and customer satisfaction with AI solutions in SaaS. Engaging in strategy development, training, and feedback management for client success.
Responsibilities
- Support during the onboarding phase of new customers to ensure a smooth start with our technology
- Assist in creating and updating customer records and documentation in the CRM system
- Contribute to the development and implementation of customer retention and satisfaction strategies
- Organize and conduct webinars, workshops, and other customer training initiatives
- Handle customer inquiries and feedback across multiple channels
Requirements
- Practical experience in a customer-facing role
- Excellent communication skills in German and English
- Confident use of modern communication tools and platforms and basic knowledge of CRM systems
- Ability to explain complex issues clearly and a strong customer focus
- Analytical skills and a data affinity to evaluate customer feedback and identify improvement opportunities
- Independent, structured working style and the ability to work well in a team
Benefits
- Valuable insights into customer support and retention at a leading SaaS company
- An open company culture that encourages initiative and creative ideas
- Opportunity to grow, develop, and be promoted within a team
- Hybrid work arrangement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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