Customer Success Manager helping clients achieve measurable outcomes leveraging Shook’s AI - powered creative intelligence and short - video production. Collaborating with performance marketing teams across Europe.
About the role
- Customer Success Manager at Cleverep guiding clients from onboarding to running effective sales campaigns and generating revenue. Collaborating with Sales and BDR teams to enhance client experience.
Responsibilities
- Onboard and train clients: Lead workshops and training sessions to set clients up for success.
- Target the right audience: Define ideal customer profiles, source high-quality data, and refine outreach strategies.
- Run campaigns: Build and launch effective sales campaigns, including copywriting, automation, and sequencing.
- Analyze and optimize: Track campaign metrics (open rates, reply rates, booked calls) and implement improvements based on data.
- Test and experiment: Use A/B testing to improve messaging, timing, and segmentation.
- Collaborate: Work closely with Sales and BDR teams to enhance client experience and results.
Requirements
- Minimum 2 years of experience in Customer Success, Project Management, B2B Sales, or an agency role.
- Experience in a fast-paced SaaS, startup, or B2B environment is a plus.
- German proficiency (required): Native speaker or strong professional proficiency (C1+).
- English proficiency: Fluent in spoken and written English.
- Excellent stakeholder engagement and communication skills.
- Able to work independently, take initiative, and drive results with minimal supervision.
- Proficient in Excel, particularly with large datasets; experience with automation tools is a plus.
- Data-savvy: Able to gather, enrich, and analyze data to extract valuable insights.
- Highly organized, proactive, and able to manage multiple tasks in a fast-paced environment.
Benefits
- Attractive compensation package: Your expertise deserves recognition.
- Flexible hybrid working model: At Cleverep we value freedom and flexibility.
- More than just the basics: We prioritize your wellbeing.
- Home office equipment provided: We’re committed to creating the ideal work environment for you.
- Relocation assistance: If you’re relocating for Cleverep, we’ll help make the transition smooth.
- Modern office in the heart of Barcelona: Located near Barcelona Sants Station.
- Regular team events: Team spirit is essential to us.
Job title
Job type
Experience level
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Not specified
Degree requirement
No Education Requirement
Location requirements
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