Werkstudent in Customer Success Management at SPiNE Energy, shaping the energy transition with a focus on customer support and product optimization.
IK
Hybrid Senior CRM Consultant
Posted 2 hours ago
About the role
- Senior CRM Consultant analyzing business processes and developing CRM strategies with leading platforms like HubSpot and Dynamics 365 for various clients. Implementing complex CRM systems and leading projects to maximize efficiency.
Responsibilities
- Strategic consulting: You analyze clients' business processes and develop forward-looking CRM strategies using HubSpot and Dynamics 365.
- Implementation & architecture: You take responsibility for complex CRM implementations, interface designs, and integrations into existing system landscapes.
- Process and efficiency improvement: You design tailored sales, marketing, and service processes and deploy automations to maximize productivity and data quality.
- Project leadership & responsibility: You independently lead (sub)projects and take ownership of budgets, timelines, and quality assurance.
- Mentoring & team enablement: You support junior consultants in their development, share your knowledge within the team, and contribute to a sustainable knowledge culture.
- Innovation & best practices: You identify trends, new features, and integrations that bring real value to our clients.
Requirements
- Several years of professional experience in CRM consulting or digital transformation — ideally focused on HubSpot and/or Dynamics 365.
- Deep knowledge in designing, implementing, and optimizing CRM systems and embedding them into complex IT landscapes.
- Experience in project management including client management, stakeholder communication, and reporting.
- Strong communication skills — you can confidently engage clients in workshops and presentations in both German and English.
- Entrepreneurial and analytical thinking, along with a high degree of self-initiative.
- Technical understanding of interfaces (APIs, middleware) and integration scenarios; programming skills are a plus but not required.
Benefits
- Exciting projects: Challenging digitalization projects with well-known clients across various industries.
- Freedom to shape your role: You will work in an environment that encourages initiative and innovation.
- Personal development: Access to training, certifications, and the opportunity to take on a leadership role.
- Hybrid work: We believe in the benefits of flexibility and offer the option to work remotely while valuing in-person meetings for creative processes.
- Attractive compensation package: Consisting of a competitive base salary and profit-sharing/bonus options.
- Generous vacation policy: 28 days of annual leave plus public holidays and an additional bonus day for special occasions, such as your birthday.
- Work-life balance: Benefit from flexible working hours to balance your professional and personal needs.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager at Cleverep guiding clients from onboarding to running effective sales campaigns and generating revenue. Collaborating with Sales and BDR teams to enhance client experience.
Customer Success Manager supporting onboarding and customer satisfaction with AI solutions in SaaS. Engaging in strategy development, training, and feedback management for client success.
CRM Manager responsible for planning and optimizing CRM campaigns at FOODVIBEZ. Focused on innovative food products and customer engagement strategies in the digital space.
Head of Customer Success and Support Operations at Semrush, enhancing customer support efficiency and process optimization for global tech initiatives.
CRM Executive managing customer experience and enhancing customer engagement in retail environment. Handling queries and processing B2B sales orders with strong customer focus.
Analyst managing lifecycle marketing and CRM strategies at Afya, transforming health education. Working in a hybrid role focused on user engagement and retention.
Analista de CRM & Lifecycle for a large - scale digital operation. Focused on planning, executing, and optimizing CRM campaigns and customer journeys using data and mobile channels.
CRM Analyst managing brand communication channels and strategic CRM projects. Focusing on digital channels like email marketing, SMS, and WhatsApp.
CRM Marketing Manager at CandleScience overseeing lifecycle marketing and customer loyalty. Leading strategies for email, SMS, and Rewards to enhance long - term customer value.