People Operations Manager at Moonpig Group focusing on delivering seamless employee experiences. Leading the People Operations team to ensure compliance and continuous improvement.
About the role
- People Adviser providing HR advice and support across various operational departments. Focused on recruitment, employee relations, performance management, and organizational design.
Responsibilities
- Provide business-focussed generalist HR/People advice, guidance and interventions across a geographical area or collection of operational programmes / departments.
- Provide coaching and training to line management for effective performance management.
- Assist in proactively managing underperforming Co-Members, utilizing capability procedures.
- Monitor and support probationary Co-Members to meet productivity expectations.
- Advise on evidence-based procedures, including potential termination within probation.
- Offer guidance on pay and benefit discrepancies.
- Build positive relationships with Co-Members and management for early issue escalation and resolution.
- Monitor attendance and support proactive sickness and absence management.
- Present satisfaction and engagement survey data to line managers, addressing emerging employee relations issues.
- Aid in resolving informal complaints impartially and facilitating discussions.
- Assist in producing company responses to formal grievances in line with policies and regulations.
- Conduct investigations into grievances and allegations, offering HR advisory support in hearings when needed.
- Work with Reed Direct Sourcing Team and management teams to ensure that recruitment and selection processes are delivered to company standards in an efficient and effective manner.
- Advise management on best practices for resourcing needs and internal recruitment policy compliance.
- Ensure up-to-date and relevant job descriptions and specifications for all roles.
- Collaborate on restructuring proposal documents and communication guides for management during the consultation process.
- Provide support and guidance to management during consultation activities.
- Contribute to TUPE processes, including communication, consultation, and post-transfer support on terms and conditions.
Requirements
- Background of working in a generalist HR/People environment with some experience of supporting and advising line managers on a range of HR/People issues such as employee consultations, reorganisations, disciplinaries, grievance and sickness absence proceedings.
- Experience of creating/updating Company policies and procedures, supporting employees in all areas of Company compensation and benefits.
- Experience of supported internal and external recruitment & selection processes (attraction, assessment centres, interviews, testing etc.).
- A practical and up to date understanding of employment law.
- Experience of working in a fast paced commercial environment that is subject to regular change.
- Providing people focussed interventions that support the delivery of business objectives.
- Ability to analyse and understand issues/information to make decisions or put forward recommendations.
- Strong attention to detail.
- Well organised and methodical with strong verbal and written communication skills.
- Tactful and discreet in handling sensitive personal information.
Benefits
- 25 days annual leave (pro-rata for part time) plus statutory bank holidays
- Reed Pension Scheme
- Award Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
- Flexible working schedule
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