Customer Success Analyst managing client portfolios, enhancing experience and engagement at efrete. Providing solutions in financial operations for road transport.
About the role
- Analista Júnior de CRM gerenciando comunicações e estratégias de relacionamento com clientes. Oportunidade em empresa de moda brasileira, focando em tecnologia, dados e inovação.
Responsibilities
- Operate CRM relationship flows and journeys
- Create, schedule and send CRM communications
- Support customer base segmentation and audience organization
- Ensure send quality (lists, rules, scheduling, validations)
- Monitor and analyze performance metrics
- Support A/B testing and continuous optimizations
- Collaborate with teams such as Commercial/Sales, Marketing, Technology and Data
- Provide insights to evolve the CRM strategy
Requirements
- Previous experience with CRM or communication automation (internship or junior position)
- Organized, analytical profile with attention to detail
- Strong communication skills and ability to work collaboratively
- Interest in learning and developing in the CRM area
- Basic knowledge of audience segmentation, A/B testing or data analysis
- Interest in technology, data and innovation
- Experience with Salesforce Marketing Cloud (platform used in our day-to-day)
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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