Customer Success Analyst managing client portfolios, enhancing experience and engagement at efrete. Providing solutions in financial operations for road transport.
About the role
- Customer Engagement Director leading affiliate’s customer engagement strategy for impressive patient experiences. Driving business impact through innovation and cross-functional collaboration at Novo Nordisk in Mexico.
Responsibilities
- Lead the affiliate’s customer engagement strategy, delivering superior customer and patient experiences while driving measurable business impact.
- Own the vision and execution of integrated customer engagement across the affiliate.
- Lead the end-to-end customer engagement agenda, ensuring that insights, data, and digital capabilities are translated into impactful actions across the customer journey.
- Work closely with Marketing, Sales, Medical, and Market Access to co-design and prioritize initiatives, while ensuring frontline teams are optimally enabled, deployed, and recognized.
- Drive patient engagement through the Patient Support Program, ensuring insights from multiple touchpoints are captured and translated into continuous improvement.
- Lead cross-functional planning processes such as Sales & Operations Planning, optimizing resource allocation, incentives, frontline deployment, and strategic events to maximize impact and return on investment.
- Develop and inspire the Customer Engagement team, fostering a culture of performance, innovation, compliance, and alignment with the Novo Nordisk Way.
Requirements
- University degree in Business Administration, Finance, Marketing, Economics, or a related field required; a Master’s degree or equivalent is preferred.
- Pharmaceutical industry background required, with solid experience in customer engagement, sales, marketing, and business analytics.
- Proven leadership experience, with a strong ability to lead, inspire, and develop high-performing teams.
- Solid expertise in defining, optimizing, and implementing business processes, supported by strong analytical capabilities and performance management through KPIs and data-driven insights.
- Demonstrated experience leading digital transformation initiatives, including CRM strategy, omnichannel engagement, and customer journey optimization.
- Availability to travel up to 15%, as required by business needs.
- Fluency in English.
Benefits
- Continuous learning
- Career development
- Benefits tailored to your life and career stage
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Analista Júnior de CRM gerenciando comunicações e estratégias de relacionamento com clientes. Oportunidade em empresa de moda brasileira, focando em tecnologia, dados e inovação.
Customer Success Management Principal at Outpayce, focusing on B2B Payments growth and customer relationships in APAC. Collaborating with travel agencies and payments teams to innovate solutions.
Assistente de CRM at Cheil Brasil supporting account manager with CRM tasks and team coordination. Focused on organization, communication, and successful campaign execution in dynamic digital environment.
Analista de CRM Pleno managing strategic CRM campaigns using Braze. Collaborating with marketing and technology teams to optimize user journeys and engagement strategies.
CRM Analyst focusing on Salesforce Marketing Cloud at Vitrio, responsible for developing campaigns and optimizing customer journeys.
VP leading Customer Engagement Team at Analytic Partners, providing analytics solutions for major brands. Manage a portfolio of Fortune 500 clients to drive impactful business decisions.
Customer Success Manager supporting clients in a rapidly growing SaaS startup for hospitality. Onboarding clients and streamlining inventory processes in a collaborative team environment.
Customer Engagement & Monetization Manager at L1VE GmbH, innovating customer experiences with AI in Berlin. Leading CRM efforts in a hybrid workplace environment focused on entertainment and sports.
Managing customer success for an AI healthcare startup through onboarding, training, and practice support in a hybrid role. Focus on improving patient communication and administrative efficiency.