Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
About the role
- Customer Engagement & Monetization Manager at L1VE GmbH, innovating customer experiences with AI in Berlin. Leading CRM efforts in a hybrid workplace environment focused on entertainment and sports.
Responsibilities
- Develop and optimize AI-driven customer journeys across all channels (email, in-app, push, social, VR)
- Build a scalable CRM ecosystem focused on automation, personalization, and integrated data flows
- Use AI models for segmentation, user behavior prediction, and optimization of communication strategy
- Work closely with product, engineering, and brand to create emotional experiences that combine technology with storytelling
- Develop and test innovative monetization models (upsells, sponsored interactions, dynamic VR overlays)
- Run data-driven experiments and KPI-based iterations to continuously improve performance
- Work independently with the freedom to explore new ideas, pilot projects, and creative experiments
Requirements
- 3–5 years of experience in CRM, lifecycle marketing, growth, or digital engagement—ideally in media, sports, or technology
- Strong expertise in data-driven customer experience, AI-based personalization, and funnel optimization
- Experience building CRM architectures, segmentation logic, and automated workflows
- Innovative mindset, strong initiative, and enthusiasm for creating new solutions
- Passion for sports, immersive technologies, and the future of digital experiences
- Fluent in German and English
Benefits
- Opportunity to shape a product that will fundamentally transform the media landscape
- A key role within an interdisciplinary team
- Hybrid working model, flexible hours, and modern tools
- An environment that encourages innovation, ownership, and bold ideas
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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