Assistente de CRM at Cheil Brasil supporting account manager with CRM tasks and team coordination. Focused on organization, communication, and successful campaign execution in dynamic digital environment.
About the role
- CRM Analyst focusing on Salesforce Marketing Cloud at Vitrio, responsible for developing campaigns and optimizing customer journeys.
Responsibilities
- Operate CRM campaigns in Salesforce Marketing Cloud (Journey Builder, Automation Studio, Email Studio, Mobile Studio, and Content Builder)
- Create, configure, and optimize relationship workflows, automated journeys, and custom flows
- Develop segmentations, filters, SQL queries, and databases to ensure relevant communications
- Configure and execute multichannel campaigns: email marketing, SMS, push notifications, web push, and WhatsApp
- Use AMPscript for content personalization and automations
- Perform A/B tests, QA, validations, monitoring, and performance reporting
- Support the resolution of technical/operational issues with agility and a solution-focused approach
- Drive continuous improvements in CRM processes, flows, and strategies
- Ensure compliance with LGPD (Brazilian General Data Protection Law) and privacy policies, with a focus on data security
Requirements
- Previous experience with Salesforce Marketing Cloud (min. 1.5–2 years)
- Hands-on knowledge of Journey Builder, Automation Studio, Email Studio, Mobile Studio, and Content Builder
- Experience with relationship workflows, automations, and multichannel campaigns
- SQL knowledge for segmentations and queries within the platform
- Familiarity with AMPscript for personalization and dynamic variables
- Experience with QA, testing, and validation of campaigns
- Basic knowledge of data management, segmentation, and integrations via FTP or API
- Organized, analytical, and results-oriented profile
- Strong communication skills to collaborate with marketing, data, and technology teams
Benefits
- Meal allowance
- Health insurance
- Company laptop
- Home internet reimbursement
- TotalPass (wellness benefit)
- Structured remote work policy
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Analista de CRM Pleno managing strategic CRM campaigns using Braze. Collaborating with marketing and technology teams to optimize user journeys and engagement strategies.
VP leading Customer Engagement Team at Analytic Partners, providing analytics solutions for major brands. Manage a portfolio of Fortune 500 clients to drive impactful business decisions.
Customer Success Manager supporting clients in a rapidly growing SaaS startup for hospitality. Onboarding clients and streamlining inventory processes in a collaborative team environment.
Customer Engagement & Monetization Manager at L1VE GmbH, innovating customer experiences with AI in Berlin. Leading CRM efforts in a hybrid workplace environment focused on entertainment and sports.
Managing customer success for an AI healthcare startup through onboarding, training, and practice support in a hybrid role. Focus on improving patient communication and administrative efficiency.
Customer Success Manager ensuring successful deployment of Island's enterprise browser for strategic customers. Building relationships and driving client satisfaction while optimizing product use and success metrics.
Lead Customer Success Manager at AT&T serving as primary point of contact for customers. Fostering long - term relationships and providing expert guidance for product value and satisfaction.
Enterprise Customer Success Manager at Wenrix developing relationships with customers to drive product adoption. Collaborating with stakeholders to optimize revenue streams and implementing AI - driven solutions.
Werkstudent in Customer Success Management at SPiNE Energy, shaping the energy transition with a focus on customer support and product optimization.