Customer Engagement Director leading affiliate’s customer engagement strategy for impressive patient experiences. Driving business impact through innovation and cross - functional collaboration at Novo Nordisk in Mexico.
About the role
- Customer Success Management Principal at Outpayce, focusing on B2B Payments growth and customer relationships in APAC. Collaborating with travel agencies and payments teams to innovate solutions.
Responsibilities
- Built, develop and maintain structured relationships with Travel Agencies in order to find new opportunities, retain and expand B2B Wallet market share.
- Working in full coordination locally to ensure support and customer satisfaction.
- Identify customer needs; analyze and propose potential solutions and work together with Payments Team in order to find the best product that fits customers’ requirements.
- Develop and maintain partnerships with the most important players/partners in the region.
- Coordinate B2B Wallet implementation process in all main customers to guarantee a quick adoption, covering all possible gaps that might appear during this process.
- Guide strategic initiatives to foster innovation and deliver meaningful outcomes for customers.
- Collaborate with teams to design and implement solutions that align with business goals and customer expectations.
- Support business growth by developing relationships with partners and identifying opportunities for mutual benefit.
- Monitor performance metrics and work with stakeholders to address challenges and improve results.
- Encourage adoption and engagement by sharing resources and insights that help customers succeed.
Requirements
- 8+ years’ experience in payments, fintech, or related customer-focused environments.
- Advanced understanding of the B2B payment industry and players.
- Complex Tech sales process understanding.
- Good understanding of the travel distribution landscape.
- Ability to communicate clearly and collaborate effectively across diverse teams.
- Skilled in problem-solving and adapting to evolving business needs.
- Bachelor’s degree in business, technology, or related fields, or equivalent practical experience.
- Familiarity with tools such as Microsoft Office and customer relationship management platforms.
- Proficient in English and Cantonese language.
Benefits
- A critical mission and purpose – At Amadeus, you’ll power the future of travel with a meaningful mission and purpose.
- A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities and daily interactions.
- A caring environment – Amadeus fosters a welcoming environment that supports both professional growth and personal well-being.
- A complete rewards offer – Attractive and transparent compensation packages, including salary, bonus, caregiving, and health benefits.
- A flexible working model – Embrace our flexible working model, enabling you to excel wherever and however you work best.
- A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
- A reliable company – Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
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