IT Systems & Support Specialist managing and supporting IT systems, network infrastructure, and end - user environments for an agri - tech company. Focused on maintaining reliable, secure, and efficient IT operations.
About the role
- Customer Service Agent providing exceptional support via chat and calls in English and Spanish. Requires experience in customer service and excellent communication skills.
Responsibilities
- Gestionar llamadas y chats de forma eficiente y profesional.
- Manejar hasta 2 chats simultáneos , respondiendo la interacción inicial en 40 segundos y cada seguimiento en menos de 2 minutos.
- Utilizar templates para optimizar respuestas.
- Gestionar un promedio de 92 chats diarios .
- Resolver inquietudes sobre productos, compras, cuentas, accesos y procesos.
- Mantener registros claros y completos de cada interacción.
- Colaborar con el equipo para garantizar cumplimiento de KPIs.
- Atender 35–50 llamadas diarias en español e inglés.
- Aplicar soluciones simples (reembolsos, reenvíos, etc.).
- Obtener bonos al alcanzar 7 llamadas por hora .
Requirements
- Nivel de inglés B2+ (excluyente).
- Mínimo 1 año de experiencia como Customer Service Representative (CSR).
- Excelente comunicación verbal y escrita.
- Capacidad para manejar altos volúmenes de interacción y trabajar por métricas.
- Prueba de velocidad de escritura (Medium Typing Test).
- Actitud proactiva y capacidad para resolver problemas de manera autónoma.
Benefits
- Transporte cubierto desde las 9:00 p.m.
- 2 días off
- Ambiente laboral colaborativo y enfocado en el crecimiento profesional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sales Support Specialist for Optimatum Solutions handling CRM data integrity and marketing execution. Manage client relationships, deliver marketing campaigns, and support business development efforts.
Customer Service Coordinator providing support and detailed information through various channels. Responding to inquiries and resolving issues for Tianshi’s networks across Europe in a hybrid role.
Customer Service Agent providing exceptional support via chat and calls in English and Spanish. Requires previous experience and strong communication skills in a collaborative environment.
Customer Support Representative serving as the first point of contact for customer inquiries. Handling order status, sample submission, and troubleshooting issues with a customer - focused approach.
Customer Support Specialist responsible for ownership and resolution of escalated service requests. Utilizing various tools to ensure customer satisfaction in a health and care platform.
Marketing Support Specialist focusing on customer communications and agreement management from the IQVIA team. Working closely with legal counsel, internal teams, and customers to enhance BAA processes and documentation.
Customer Support Representative interacting with customers providing information about products and services. Handling complaints and maintaining records of customer interactions.
Marketplace Business Support Coordinator at SafetyCulture improving onboarding and ongoing customer support. Ensuring smooth operations and building strong customer relationships in Manila.
Customer Support Agent at Teleperformance assisting with Audi connect vehicle concerns. Proactively solving issues while ensuring high customer satisfaction in a positive work environment.