Service Account Manager in charge of customer relations and support for MARTIN Anlagen operations. Focus on service, project development, and customer satisfaction in Munich.
About the role
- Senior Key Account Manager for snuggs, focusing on driving sales growth in Czechia and Slovakia. Collaborating with key retail partners and executing B2B marketing strategies.
Responsibilities
- Drive sales growth through tailored strategies for existing retail accounts in Czechia and Slovakia.
- Act as the main contact, collaborating with clients on operations, marketing, and buying needs.
- Align client needs with internal teams (operations, marketing, product development).
- Oversee customer satisfaction, sales growth, and yearly negotiations.
- Plan and execute B2B marketing campaigns, monitor budgets, and manage retail promotions.
- Analyze sales, market trends, and competitor activities to create improvement plans.
- Conduct store visits to ensure proper displays and resolve issues.
- Identify and acquire new accounts in key regions.
- Present products to potential clients, create excitement, and guide them to the next stage of partnership.
- Develop commercial opportunities with retailers, distributors, and agents.
Requirements
- 3–5 years of account management experience, ideally within the FMCG sector.
- Proven ability to work with large retail chains, understanding their intricacies.
- Familiarity with CRM (Hubspot), EDI (Grit), warehousing (Depoto), and data transfer tools (Markant) is a strong plus.
- Track record of meeting KPIs such as revenue growth, customer satisfaction, and margin targets.
- Fluency in Czech and English is required.
- Strong interpersonal skills, unifying diverse stakeholders.
- Structured, detail-oriented, and creative problem-solver.
- Adaptable to change and ambiguity in a fast-paced startup environment.
Benefits
- Significant discount on our products🧡
- A chance to join a mission-driven, innovative company in a rapid growth phase🚀
- Exciting work with strong impact on the company development📈
- Refreshments in the office🥗
- Regular company retreats (teambuilding, company gatherings)👯
- Personal educational budget for self-development🧑🎓
- 25 vacation days + 3 sick days a year🏝️
- Hybrid working model🏢🏠
- Offices in Prague, Amsterdam, or London. Our Prague office has a small garden where we love to work or meet in the summer☀️
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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