Detail - oriented Jr. Account Manager supporting client service in group benefits. Collaborating with clients and managing data amid a hybrid work model in Toronto, Ontario.
About the role
- Senior Account Manager driving enterprise account growth for Devsu in LATAM. Balancing on-site client management and remote strategic planning to foster relationships and ensure success.
Responsibilities
- Grow revenue within assigned strategic accounts.
- Increase access to RFPs and early-stage opportunities.
- Improve proposal quality and win rates.
- Build long-term trust with middle and senior client leadership.
- Support the growth team on LATAM inbound leads and develop relationships with other strategic accounts.
- Account Growth & Expansion
- Own the commercial relationship for assigned strategic accounts.
- Be physically present at the client site multiple days per month.
- Develop and maintain an account growth plan (stakeholders, initiatives, whitespace).
- Identify new opportunities before they become formal RFPs.
- Ensure Devsu is consistently invited to participate in relevant RFPs.
- Relationship Management
- Build strong, trusted relationships with middle and upper management.
- Identify and cultivate internal client champions.
- Maintain a formal stakeholder map for each strategic account, updated monthly.
- Understand client priorities, budget cycles, and decision-making dynamics.
- Represent Devsu as a long-term strategic partner, not just a vendor.
- RFP & Proposal Leadership
- Coordinate closely with delivery teams to prepare proposals.
- Translate client needs into clear commercial narratives.
- Ensure proposals are context-aware, competitive, and winnable.
- Manage follow-ups and feedback throughout the RFP process.
- Inbound LATAM Lead Management
- Own and qualify inbound LATAM leads.
- Prioritize and route leads appropriately.
- Support deal shaping and proposal preparation as needed.
- Maintain accurate pipeline visibility.
- Internal Coordination
- Serve as the bridge between client, delivery, and leadership.
- Maintain disciplined CRM updates (pipeline, contacts, next steps).
- Provide regular account, stakeholder engagement, and pipeline updates to leadership.
Requirements
- 5–7 years of experience in: Strategic account management, B2B services sales, Consulting or professional services.
- Experience working with large enterprises.
- Exposure to banking, financial services, or regulated industries is a strong plus.
- English level required: Intermediate (B2).
- Commercial & Relationship Skills
- Strong enterprise relationship-building capability.
- Comfortable engaging with managers, directors, and executives.
- High emotional intelligence and political awareness.
- Consultative, trust-based selling approach.
- Business & Deal Skills
- Experience navigating RFP-driven environments.
- Solid understanding of enterprise procurement processes.
- Ability to identify real buying signals vs noise.
- Strong business judgment and prioritization.
- Communication & Collaboration
- Excellent written and verbal communication.
- Ability to synthesize technical input into business language.
- Strong collaboration with delivery and technical teams.
- Professional presence in client-facing environments.
- Operational Discipline
- Structured, organized, and reliable.
- Strong follow-through and ownership mindset.
- Comfortable managing multiple opportunities in parallel.
Benefits
- Influence and help shape the foundation of a growing Account Management function.
- High-visibility role reporting directly to the Chief Growth Officer.
- Competitive base salary with performance-based incentives tied to growth and retention success.
- Remote work based in Quito, with on-site visits to clients.
- A culture rooted in innovation, collaboration, and long-term partnership with clients.
- Compensation plan: Base Salary + Performance Bonus tied to two primary metrics (Upsell Revenue Growth & Revenue Retention)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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