Operations Manager II overseeing operations strategy and execution at PNC in Pittsburgh. Responsible for managing teams and driving business results within income collections organization.
About the role
- Customer Operations, Platform Administrator enhancing AI capabilities and operational efficiency in hotel technology. Managing the Intercom platform and supporting customer success teams in Pune.
Responsibilities
- Drive operational excellence, efficiency and enable AI capability for our Customer Teams (Support, Onboarding and Customer Success)
- Comprehensive platform administration
- Intercom Workflow and Fin Task development, continuous improvement and troubleshooting
- Managing system configurations and building custom Fin AI workflows
- Ensuring regular communication on open bugs/feature requests back to stakeholders
- Collaborating with our vendor to design business requirements within platform features and limitations
- Overseeing user permissions, access controls, team configurations, and onboarding/offboarding processes
- Continuously assessing platform usage and identifying opportunities for workflow improvements, automation enhancements, and operational efficiencies
- Creating and maintaining system documentation, standard operating procedures, and providing training support for platform users
Requirements
- Extensive hands-on experience in technology-focused Customer Operations role with deep understanding of both operational and technical best practices
- Demonstrable hands-on experience with customer service platforms (Ideally Intercom but equally Zendesk, Freshdesk, or similar would suffice)
- Demonstrable ability managing multiple parallel workstreams
- Self-motivated problem-solver with a proactive approach to building operational excellence
- Proven stakeholder management and cross-functional collaboration abilities
- Preferred Skills: Working knowledge of Salesforce CRM or similar enterprise platforms. Experience with AI-powered customer service tools and automation platforms. Familiarity with customer success and support metrics and KPIs (preferred)
Benefits
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Flexibility to work in a Hybrid model (2-3 days in-office)
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Operations Specialist Sr handling complex transactions at PNC’s Securities Settlement department. Responsible for end - of - day reconcilement and transactions with a focus on risk mitigation.
Operations Manager managing asset transfer processes at PNC in Cleveland, OH. Responsible for supervising teams and ensuring service requests are processed correctly.
I&O Engineer managing Healthfirst's cloud and operational excellence strategy. Developing automation, enhancing security, and optimizing infrastructure platforms.
Import - Export Operations Coordinator managing logistics for live events at The Rock - It Company. Assist in arranging transportation and maintaining client relationships from the Linden NJ office.
Retail Service Operations Team Leader overseeing service and operational objectives for ~10 branches. Mentoring teams and ensuring compliance with policies and procedures in multiple TX locations.
Retail Service Operations Team Leader overseeing service and operations across ~10 branches in Texas. Motivating team members while adhering to operational standards and risk management policies.
Retail Service Operations Team Leader responsible for service and operations for ~10 branches in East Texas. Mentoring teams and executing operational objectives within Huntington’s moderate to low - risk appetite.
Retail Service Operations Team Leader responsible for service and operations across 10 branches within a defined market area. Mentoring and coaching teams to meet operational objectives in banking.
Retail Service Operations Team Leader responsible for overseeing services and operations for around 10 branches. Mentoring a team to execute service and operational objectives effectively.