Reinsurance Operations Analyst supporting excess reinsurance treaties for Sun Life's internal and external customers. Focus on reporting accuracy, timely settlements and compliance with treaties.
About the role
- Customer Operations, Platform Administrator enhancing AI capabilities and operational efficiency in hotel technology. Managing the Intercom platform and supporting customer success teams in Pune.
Responsibilities
- Drive operational excellence, efficiency and enable AI capability for our Customer Teams (Support, Onboarding and Customer Success)
- Comprehensive platform administration
- Intercom Workflow and Fin Task development, continuous improvement and troubleshooting
- Managing system configurations and building custom Fin AI workflows
- Ensuring regular communication on open bugs/feature requests back to stakeholders
- Collaborating with our vendor to design business requirements within platform features and limitations
- Overseeing user permissions, access controls, team configurations, and onboarding/offboarding processes
- Continuously assessing platform usage and identifying opportunities for workflow improvements, automation enhancements, and operational efficiencies
- Creating and maintaining system documentation, standard operating procedures, and providing training support for platform users
Requirements
- Extensive hands-on experience in technology-focused Customer Operations role with deep understanding of both operational and technical best practices
- Demonstrable hands-on experience with customer service platforms (Ideally Intercom but equally Zendesk, Freshdesk, or similar would suffice)
- Demonstrable ability managing multiple parallel workstreams
- Self-motivated problem-solver with a proactive approach to building operational excellence
- Proven stakeholder management and cross-functional collaboration abilities
- Preferred Skills: Working knowledge of Salesforce CRM or similar enterprise platforms. Experience with AI-powered customer service tools and automation platforms. Familiarity with customer success and support metrics and KPIs (preferred)
Benefits
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Flexibility to work in a Hybrid model (2-3 days in-office)
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Head of Operational Excellence responsible for improving operational processes in the gastronomy sector. Leading change and driving efficiency through workshops and strategic collaboration with teams.
Grid Operations Industry Expert delivering operational expertise and strategic recommendations to utility clients. Collaborating with utility leaders to optimize operational performance and decision - making.
Mental Health Technician providing behavioral health interventions under supervision at Fort Bragg. Involved in managing outpatient care and assisting with various therapeutic activities.
Finance Manager optimizing financial performance and managing compliance at PwC. Leading financial processes in a dynamic environment to enhance operational efficiency and team development.
Operations Supervisor managing production and leading the manufacturing team at Southwire Company. Ensuring safety and operational excellence in the production process.
Deputy Operations Manager supporting daily operations and tour leader management at Intrepid Travel. Collaborating across teams to ensure travel experience quality and safety standards in Central America.
Retail Adviser responsible for direct customer interactions and resolving issues at Vodafone. Join a motivated team in a dynamic retail environment in Bishops Stortford.
Conditional Access & Identity Protection Operations Specialist managing Microsoft Cloud Security at Vodafone. Focused on secure access and operational continuity across the enterprise environment.
Digi Ops Team Manager in charge of enhancing customer experience at Severn Trent Water. Leading and supporting a team focused on operational excellence in Coventry.