Specialist managing billing operations at Latham & Watkins, handling client invoicing and compliance with regulations. Collaborating within the Global Finance team to ensure efficient billing processes.
About the role
- Revenue Operations Specialist focused on CS function for B2B mobility products. Driving clarity, scale, and predictability in post-sale lifecycle processes in France.
Responsibilities
- Own the definition and operationalization of Customer Success workflows across France, from onboarding to expansion. And ensure all lifecycle processes are documented, measurable, scalable, and continuously improved based on performance signals.
- Act as the single source of truth for retention performance by owning GRR/NRR definitions, segmentation, and reporting. Deliver trusted insights that explain trends, risks, and forecast accuracy to CS and GTM leadership.
- Translate CS strategy into scalable workflows, automation, and reporting across the CX technology ecosystem. Ensure accurate data flows, captured customer touchpoints, and high data quality across systems.
- Own and elevate the French CS operating rhythm, including renewal pipelines, health and risk reviews, adoption and value realization reporting, QBR tracking, and churn-risk governance.
- Act as a strategic thought partner to the Director of Customer Success, France, providing forward-looking analysis on retention, expansion, churn drivers, and structural blockers. Shape the French CS Ops roadmap in alignment with GTM priorities and challenge assumptions using data.
Requirements
- Multiple years in Customer Success Operations, Revenue Operations, or a comparable CS analytics or process-focused role.
- Proven ability to design, optimize, and scale customer lifecycle processes in a subscription-based SaaS environment.
- Strong analytical capability with experience owning complex KPI frameworks, retention metrics, and executive-level insights.
- Deep familiarity with CX technology stacks, including CS platforms, CRM, billing, support, and workflow tools.
- Ability to turn ambiguous, complex problems into clear, structured, and measurable processes.
- Experience working closely with Customer Success, Sales, RevOps, BI, and Product teams.
- Clear, concise, and credible communicator, comfortable influencing directors and senior stakeholders.
- Fluent French (C2) and strong professional English (C1).
Benefits
- 19 meal vouchers per full month worked, for €9, funded 50% by the company and 50% by the employee
- 50% reimbursement of your public transportation subscription (upon submission of receipt/invoice)
- Access to various discounts and perks through our CE platform
- Coverage under the company’s group health insurance plan
- 25 days of paid leave per year, based on a five-day workweek
- 5 extra days of paid leave per year, in addition to statutory vacation days
- Up to two days of remote work per week (after successful completion of the probation period and with manager approval)
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