Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.
About the role
- Customer Success Manager ensuring satisfaction and long-term success for corporate clients at a global AI technology company. Focusing on exceptional customer experiences and strategic recommendations.
Responsibilities
- Act as the primary point of contact for corporate clients
- Ensure customer satisfaction by responding to inquiries and resolving issues promptly and effectively
- Collaborate with internal teams to optimize the customer experience
- Leverage company expertise to provide strategic recommendations and deliver personalized experiences
- Work closely with business units to enhance customer satisfaction and engagement
- Monitor key performance metrics and drive customer retention and loyalty
- Analyze business needs and design the best solutions within Sestek products
- Support AI Agent design, contributing to chat & voice agent development and AI-driven customer interactions
- Design and optimize customer journeys for AI Agents
Requirements
- Minimum 6 years of experience in customer success, user experience, or related field
- Excellent communication and problem-solving skills
- Proven ability to manage multiple clients and prioritize tasks effectively
- Fluency in English and Turkish (additional languages are a plus)
- Experience with AI, voice/chatbot solutions is a plus
- A proactive, results-oriented mindset with a strong sense of ownership
- Strong presentation and storytelling skills
Benefits
- Private health insurance
- Meal card
- Transportation allowance
- Monthly budget for external activities with colleagues
- Incentive for graduate and postgraduate studies
- Training opportunities for technical and personal development
- Support for certificate programs related to the field of profession
- Birthday celebrations
- Parties
- Happy hours
- “Welcome to Spring/Fall” events
- Breakfast and healthy snacks at the office all day long
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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