Customer Success Manager for Treatwell onboarding salon partners and enhancing their experience. Responsibilities include training, support, and upselling within the beauty industry.
About the role
- Customer Success Analyst at PerkinElmer managing enterprise accounts and ensuring value realization from solutions. Collaborating with teams to drive customer success and product enhancements.
Responsibilities
- Manage a portfolio of enterprise-level accounts, serving as their primary point of contact and advocate.
- Proactively analyze customer utilization data to identify trends, and ensure the software is working to its full potential.
- Share best practices and innovative use cases with local team and data coordinators gathered from across your entire account portfolio to drive deeper Asset Genius adoption.
- Partner with the Sales team to identify and execute on expansion opportunities within your accounts.
- Monitor account health and adoption metrics to identify renewal risks and develop proactive mitigation plans.
- Drive customer advocacy by identifying referenceable customers, case studies, and product champions.
- Act as the "voice of the customer" by gathering and consolidating feedback.
- Collaborate with the Product Management teams to help write clear, detailed requirements for new features and solution enhancements.
- Identify and troubleshoot high-level strategic issues or platform-wide challenges, coordinating with technical support for resolution.
Requirements
- Bachelor's Degree with 3+ years of experience in Customer Success, Strategic Account Management, or Consulting for a B2B SaaS company.
- Associates degree with 5+ years of experience in Customer Success, Strategic Account Management, or Consulting for a B2B SaaS company.
- High School Diploma with 7+ years of experience in Customer Success, Strategic Account Management, or Consulting for a B2B SaaS company.
- Previous experience in biotech and/or pharmaceutical laboratories or a deep understanding of lab operations and asset management.
- Excellent analytical skills: Ability to interpret data, identify trends, and translate them into a compelling business narrative.
- Exceptional communication skills, with the ability to build relationships and present to stakeholders from lab managers to executive leadership.
- Experience in writing business or functional requirements for a software solution.
- Attention to detail with an emphasis on accuracy and quality.
Benefits
- health insurance
- retirement plans
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager at ChapsVision managing enterprise accounts in North America. Fostering relationships and ensuring clients leverage our AI search platform effectively for business objectives.
Senior Customer Success Manager in a tech/SaaS firm developing customer relationships. Managing a portfolio, acting as a strategic partner and ensuring customer benefit in hybrid role in Stockholm.
Customer Success Executive managing international SME customer portfolios at SD Worx. Building relationships, supporting clients, and identifying upsell opportunities for growth.
CRM Analyst supporting Salesforce ecosystem and driving user adoption for Fresenius Kabi in Canada. Collaborating with business stakeholders to enhance commercial performance and deliver data - driven insights.
Customer Success Manager role at Salesforce focusing on ensuring high - value customers achieve ROI with Signature Success Plan. Responsible for delivering customer experience and managing stakeholder relationships in the Global Public Sector.
Customer Success Manager leading client strategies and engagement at Bernhoeft. Ensuring client adoption, satisfaction, and sustainable results.
CRM Analyst responsible for managing user communication journeys at OLX's digital marketplace. Collaborating with Product, Tech, and Marketing teams for personalized user engagement.
SMB Customer Success Manager managing relationships for a high - volume customer portfolio at AutogenAI. Guiding customers through onboarding, adoption, retention, and growth with AI technology.
CRM Specialist managing HubSpot operations at Compass for educational transformation. Streamlining processes and enhancing data integration across Sales, Marketing, and Customer Success teams.