Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- Customer Success Manager enhancing customer success using Elliptic blockchain analytics solutions. Onboarding clients and driving satisfaction in the APAC region with a focus on account retention and upsell targets.
Responsibilities
- You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers.
- As a Customer Success Manager, you will be responsible for managing a nominated list of customers, based in the APAC region.
- In this important and strategic role, you will play a major part in their Success journey to ensure our customers are successful using Elliptic blockchain analytics solutions, and in building and growing the size of our accounts.
- Your core deliverable will be achieving a net account retention rate as well as account upsell targets.
- You will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction.
- Partner with the Account Executives on the enterprise accounts, to identify and deliver value growth on the accounts.
- Drive a high NDR and GDR on your book of business.
- Share feedback from the field that contributes to our product roadmap.
Requirements
- 3-5 years Customer Success or Account Management experience selling & supporting SaaS solutions
- Have experience in Account Management and can successfully deliver an upsell target across target accounts, particularly in Financial Services
- Have worked across a broad customer base in the APAC region
- Strong relationship building skills, with track record of building advocacy, retention and generating net new business
- Demonstrated track record of success and quota over achievement
- Able to work in a matrix organisation, and the ability to share the spotlight
- A strong work ethic and an entrepreneur’s mindset. You’re comfortable creating value in a low structure environment while being agile and resilient
- Interest and curiosity about digital assets and the crypto economy
- Knowledge or experience in AML, particularly for crypto (Bonus Points)
- Experience working in the blockchain / Web3 industry (Bonus Points)
- Additional language skills: French (Bonus Points)
Benefits
- Hybrid working: The option to work from almost anywhere for up to 90 days per year.
- Remote Work Budget: S$800 budget to set up your home office space.
- Team Off-sites: We hold quarterly full-day off-sites to connect and collaborate.
- L&D Budget: $1,000 annual Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development.
- Holidays: 24 days of annual leave + Singapore gazetted holidays.
- Birthday Leave: An extra day off for your birthday.
- Health Insurance: Comprehensive Private Health Insurance.
- Health Screening: S$650 towards your annual health screening.
- Mental Health: Full access to Spill mental health support.
- Crypto Bonus: £100 worth of crypto for you!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Analyst at PerkinElmer managing enterprise accounts and ensuring value realization from solutions. Collaborating with teams to drive customer success and product enhancements.
Client Success Manager building strong client relationships and ensuring excellent post - sale client experiences at Metergy Solutions. Collaborating across teams to support submetering solutions for multi - residential buildings.
Customer Success Manager enabling companies to automate workflows and enhance operational efficiency. Joining an early - stage startup to directly impact business address solutions.
Customer Success Manager enhancing user experience and relationships at Wowflow, a tech company improving Customer Success in Facility Management. Responsible for onboarding and customer relationship management.
Analista Pleno de CRM managing user communication journeys at OLX. Collaborating across teams to deliver effective marketing campaigns for personalized user experiences.
Enterprise Customer Success Manager at SOCi leading strategic initiatives and fostering relationships with multi - location brands. Focused on customer success, revenue growth, and partnerships.
Professional in Sales Management in a hybrid role at Pars, focused on building client relationships and enhancing the commercial process.
Customer Success Director acting as site lead for client relationships in South Korea. Managing post - sales execution and driving adoption of IonQ's quantum cloud platform.
Client Success Director leading and developing Maven's SMB Client Success segment. Responsible for client experience, revenue retention, and ensuring growth and scalability.