Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- Customer Success Manager enabling companies to automate workflows and enhance operational efficiency. Joining an early-stage startup to directly impact business address solutions.
Responsibilities
- Build strong, long-term relationships with customers by staying in regular communication and efficiently resolving issues with solutions tailored to their needs.
- Coordinate with Sales to guide customers through a smooth onboarding and conduct training so that customers understand Stable’s systems and are set up for success.
- Act as the primary point of contact for daily operations and troubleshooting questions for assigned customer accounts.
- Conduct quarterly and annual customer success sessions to ensure customers get the most value out of our service, issues are resolved proactively and customer goals are met.
- Evaluate churn risk for each customer and proactively manage dissatisfaction to drive retention throughout the customer life cycle.
- Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of Stable.
- Identify and prioritize product & service updates that solve for customer needs and account for trends.
- Collect customer insights and form strong product opinions that directly influence the product roadmap
Requirements
- Bachelor’s Degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development, Account Management or a related field
- 4+ years in Customer Success, Consulting, Business Development, Sales or related fields
- Proven experience building strong customer relationships and efficiently communicating internal and external voices
- Previous experience working in a growing, scaling CSM team
- Excellent written, verbal, presentation and video communication skills, with the ability to adapt conversations for technical and non-technical audiences
- Comfortable working within Customer Success Management software
- Travel at least quarterly for company offsites
Benefits
- Competitive salary and generous equity 🚀
- Unlimited paid time off 🏖
- Medical, dental, and vision insurance 🏥
- Home office set-up 🖥
- Hybrid role 💻🏢
- Opportunities to shape the future of Stable and grow into leadership roles 💌
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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