Customer Success Manager supporting public sector organizations in maximizing product value at Euna Solutions. Building relationships, driving growth, and enhancing customer success through strategic initiatives.
About the role
- Account Manager managing key customer relationships at Bureau Veritas. Focused on business growth, value-added services, and strategic communication in Shanghai.
Responsibilities
- 销售目标管理:从销售目标角度负责大客户(Program)的业务增长
- 客户关系维护:定期访问全球客户办公室、代理商办公室及中国地区关键供应商工厂,以维持良好关系并提供增值服务
- 信息收集与共享:收集客户联系信息、业务动向及潜在新业务机会等,与相关部门(如检测部门)共享信息,制定行动计划以增加收入
- 客户信息更新:向客户通报公司公告、新规定、公开研讨会日程等,并从客户网站收集信息以了解其产品类别
- 业务监控与风险管理:监控每个客户的月度业务量,调查潜在风险和机会,与运营、商业发展等相关部门进行内部讨论后制定行动计划
- 增值服务协调:与内部部门协调举办供应商研讨会、实验室参观等增值服务,并与商业发展和运营团队合作,监控和优化本地检测工具
- 战略沟通:与亚洲及市场区域沟通,协调全球客户发展的愿景和战略
Requirements
- 本科以上学历
- 8年检测认证,纺织、市场、销售或者服务等领域的相关工作经验
- 英语听说读写流利,能熟练与外国客户交流
- 性格乐观开朗,积极主动,踏实肯干,并能在压力下开展工作,目标导向;
- 良好的沟通表达能力;
- 能够经常出差;
Benefits
- 无
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