Account Manager ensuring strategic alignment and operational processes for major client projects. Leading teams to deliver integrated communications and maintaining client relations effectively.
Responsibilities
Manage account processes across the entire account service team, ensuring strategic alignment with the client.
Ensure that all communication projects are integrated, on schedule, aligned with strategy and brand positioning.
Navigate the client’s organizational structure, understand phases and internal processes, and ensure smooth collaboration between agency and client.
Ensure strategic alignment across all communication areas, guaranteeing deliveries within the allocated budget and agreed deadlines.
Have a deep understanding of the client’s industry and culture.
Translate requests, distinguish essential from incidental, and guide the team with a strategic perspective.
Manage and enable operational and strategic processes related to the clients served.
Integrate internal areas: Planning, Creative, Media, Operations, and Finance.
Lead timing, workflows, schedules, and work processes.
Manage, develop, evaluate, and provide feedback to the team (supervisors, executives, assistants, and interns).
Participate in identifying and recruiting new talent.
Earn legitimacy, respect, and credibility among peers and other departments.
Work closely with Planning, Creative, Media, and Finance to ensure collaborative and synergistic work.
Communicate objectives, ideas, and arguments clearly to clients and internal teams.
Organize teams and processes with clarity, transparency, and efficient delegation.
Demonstrate proactivity, autonomy, and the ability to mobilize resources and get things done.
Seek innovation, maintain a broad vision, and show sensitivity in interpersonal interactions.
Update project information in Skills: status, briefings, budget, deadlines, gates, dashboard indicators, tasks, etc.
Control financial flow, payments and client validations.
Keep status updated in Skills with a CRM-oriented perspective.
Direct billing metrics for all involved areas.
Requirements
Bachelor's degree in Advertising, Radio & TV, Film, Events, or related areas.
Fluent in English.
Microsoft Office and Google Workspace (especially Excel) — intermediate level.
Ability to create presentations in PowerPoint and Keynote.
Experience with schedules/timelines, financial control, and planning models.
Proficiency in the internal tool Skills (training provided by the agency).
Previous experience in advertising agencies in account, management, or strategy roles.
Senior Account Manager focused on selling technology solutions for Aerospace and Defense. Responsible for managing sales in Northern VA, DC, MD, DE, NJ, and PA regions.
Senior Strategic Partnerships Manager growing and managing partner distribution network of consumer applications for Upside. Influencing consumer partnership strategy and driving key relationships from launch to scale.
Strategic Account Manager growing critical accounts in Walmart Marketplace. Partnering with senior executives to build business through strategic planning and performance analysis.
Strategic Account Manager responsible for growing critical accounts in Walmart Marketplace business. Partnering with executives to optimize performance and expand seller offerings.
Junior Account Manager responsible for selling comprehensive laboratory services. Develop customer relationships and ensure satisfaction in the life sciences and chemical analysis sectors.
Junior Account Manager responsible for selling laboratory solutions for Agilent. Engaging with clients in Germany to enhance productivity and customer satisfaction.
Sales Manager for HP Indigo high volume printing solutions focused on Label Printers. Responsible for revenue targets and market share growth in the US region.
As EMS Account Manager, manage relationships with fire departments and ambulance services. Support sales and marketing efforts in the public safety sector to drive new business.
Account Management Team Lead managing 10 - 15 AMs in a hybrid role at Deliveroo. Responsible for restaurant growth, recruitment, performance management, and team development.
Territory Account Manager for HIV treatment at ViiV Healthcare, focusing on sales to healthcare professionals. Engage with HCPs to adopt new approaches in treating HIV.