Senior Account Manager at TD Insurance delivering legendary client experiences for high net worth clients. Focusing on tailored insurance plans and collaboration with financial advisors.
About the role
- Manage account processes across the entire account service team, ensuring strategic alignment with the client.
- Ensure that all communication projects are integrated, on schedule, aligned with strategy and brand positioning.
- Navigate the client’s organizational structure, understand phases and internal processes, and ensure smooth collaboration between agency and client.
- Ensure strategic alignment across all communication areas, guaranteeing deliveries within the allocated budget and agreed deadlines.
- Have a deep understanding of the client’s industry and culture.
- Translate requests, distinguish essential from incidental, and guide the team with a strategic perspective.
- Manage and enable operational and strategic processes related to the clients served.
- Integrate internal areas: Planning, Creative, Media, Operations, and Finance.
- Lead timing, workflows, schedules, and work processes.
- Manage, develop, evaluate, and provide feedback to the team (supervisors, executives, assistants, and interns).
- Participate in identifying and recruiting new talent.
- Earn legitimacy, respect, and credibility among peers and other departments.
- Work closely with Planning, Creative, Media, and Finance to ensure collaborative and synergistic work.
- Communicate objectives, ideas, and arguments clearly to clients and internal teams.
- Organize teams and processes with clarity, transparency, and efficient delegation.
- Demonstrate proactivity, autonomy, and the ability to mobilize resources and get things done.
- Seek innovation, maintain a broad vision, and show sensitivity in interpersonal interactions.
- Update project information in Skills: status, briefings, budget, deadlines, gates, dashboard indicators, tasks, etc.
- Control financial flow, payments and client validations.
- Keep status updated in Skills with a CRM-oriented perspective.
- Direct billing metrics for all involved areas.
Requirements
- Bachelor's degree in Advertising, Radio & TV, Film, Events, or related areas.
- Fluent in English.
- Microsoft Office and Google Workspace (especially Excel) — intermediate level.
- Ability to create presentations in PowerPoint and Keynote.
- Experience with schedules/timelines, financial control, and planning models.
- Proficiency in the internal tool Skills (training provided by the agency).
- Previous experience in advertising agencies in account, management, or strategy roles.
Benefits
- Not specified
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RR
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