Relationship Manager responsible for key customer relationships and payment consulting in the gaming vertical. Joining Nuvei, a Canadian fintech transforming payment processing for businesses globally.
About the role
- Senior Account Manager managing multifamily partners’ relationships at Rhino + Jetty. Enhancing partner success through engagement, support, and strategic growth initiatives.
Responsibilities
- Manage the entire partner lifecycle, from initial onboarding
- Continuously engage with partners to identify and implement strategies for successful growth and expansion with Rhino, consistently providing added value.
- Act as a strong advocate for partners, nurturing and strengthening their relationship with Rhino+Jetty.
- Grow the Rhino+Jetty footprint with each partner through expansion and adoption of products.
- Conduct virtual platform training and live product demonstrations for partners.
- Provide comprehensive support by addressing platform functionality queries.
- Create and enhance training materials and documentation to highlight new product features and educational resources.
- Drive partner adoption by establishing key performance indicators (KPIs) and ensuring the achievement of success metrics.
- Proactively identify and resolve issues, taking full ownership of the partner experience.
- Execute partner support tasks, including user management and report generation.
- Contribute to the collection of client feedback and the definition of best practices and processes.
- Share valuable client insights with relevant internal teams to improve the overall partner experience and maximize value across their portfolio.
- Meet and exceed partner success metrics related to adoption, portfolio penetration, and growth.
Requirements
- 2+ years of experience managing client relationships, ideally at a start-up or real estate company
- 2+ years experience in a sales role
- Superb writing and communication skills
- Great interpersonal skills and a team player
- A burning desire to win and reach overall company goals
- Flexibility - we are disrupting an industry so changes to traditional processes should be expected
- Experience in the multi family industry is a plus!
Benefits
- Competitive cash compensation package including base salary, milestone based bonus, and other financial perks
- Medical, Dental, and Vision coverage (up to 90% employer contribution) - eligible from your start date
- 401(k), HSA, Life & Disability Insurance Coverage ($0 employee contribution for additional insurances)
- Unlimited PTO Policy
- Generous Paid Parental Leave
- Stock option plan to give our employees a direct stake in Jetty + Rhino’s success
- Remote-first work culture with opportunities to collaborate as a team in person
- Monthly lifestyle stipend to fit your needs (meals, wellness, co-working)
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