IT Support Technician providing technical assistance and support to users in Switzerland. Ensuring smooth IT operations with hardware and software troubleshooting across various devices.
About the role
- Technical Support Engineer providing problem-solving and support for customers and installers in the energy sector. Involves liaising with various departments and developing technical documentation.
Responsibilities
- Provide phone and email based problem solving and fault finding support for installers and customers
- Generating cases via CRM to track and resolve customer enquiries
- Answering technical product enquiries
- Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
- Developing, updating and managing technical documentation for commissioning of our products
- Assist in developing the technical support process of the business
- Assist in Sales Exhibitions and Trade Fairs
Requirements
- Relevant qualification in electronic engineering and renewable energy equivalent
- Direct Solar and power generation Industry experience an advantage
- Solid technical understanding of inverters and batteries products
- Solutions based mindset
- Eagerness to support customers as required
- Strong work ethic
- Experience in a role which required inter department communication and coordination an advantage
- Ability to work autonomously as well as part of a team
- Fluent Dutch Speaking is must
- Fluent English is preference
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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